Center Supervisor

CSL•Hillsboro, OR

About The Position

The Center Supervisor oversees day-to-day plasma center operations and staff to support efficient plasma collection. The role reports to the Center Manager and works in compliance with Standard Operating Procedures (SOPs), company policies, and applicable safety requirements. The supervisor coordinates staffing and donor flow, communicates performance expectations, supports employee training and performance processes, and helps address operational and donor issues. The position may involve performing tasks in work areas and cross-training in technical areas and other functions to meet business needs. Bilingual skills may be required at the organization's discretion.

Requirements

High school diploma or equivalency required.
At least 1 year of supervisory or leadership experience responsible for overseeing the activities of others.
Ability to share information with internal contacts to reach solutions.
Ability to make decisions with moderate impact on the immediate work unit.
Ability to see and speak with customers and observe equipment operation.
Ability to occasionally perform tasks while standing and walking for up to 100% of the time.
Ability to reach, bend, kneel, and perform work requiring a high level of manual dexterity.
Ability to occasionally lift and carry up to 25 pounds.
Ability to work in a fast-paced environment with frequent interruptions.
Ability to work overtime and extended hours to support center operational needs.
Ability to wear Personal Protective Equipment while performing specific tasks or in certain areas.

Nice To Haves

Bachelor’s degree or an equivalent combination of education and professional work experience.
Bilingual skills may be required at the organization's discretion to meet business needs.

Responsibilities

Supervise daily center operations in compliance with Standard Operating Procedures (SOPs), provide clear instructions and directions, conduct meetings, and communicate performance expectations.
Perform tasks in work areas as required and advise management of employee relations issues or escalated donor issues.
Work with Group Leaders to facilitate donor movement through the center and minimize wait and processing times.
Ensure adequate staffing based on center size, structure, and donor flow; monitor time-card reporting, attendance, and overtime utilization.
Conduct error investigations and develop recommendations for process improvement.
Participate with management in performance appraisals and performance feedback; assist with documenting coaching and corrective actions after management review.
Help maintain current employee training files and checklists, and assist with performance evaluations and certification status.
Assist with recruitment and selection of center operations staff as needed.
Adhere to and promote compliance with company policies and procedures.
Assist with developing and implementing marketing initiatives to increase donor retention as needed.
Ensure donor data is accurately recorded in the electronic donor information management system in accordance with SOPs.
Understand center policies and procedures for hyper-immune programs, if applicable.
Maintain a clean, efficient work environment and ensure operating supplies and forms are available.
Comply with Health Safety and Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures; conduct routine internal procedure and documentation audits as needed and promote safety.
Maintain confidentiality of personnel, donor, and center information.
Cross-train in technical areas and other functions to meet business needs.
Perform other job-related duties as assigned.