Center Supervisor

CSL•Buffalo, NY

About The Position

The Center Supervisor oversees day-to-day plasma center operations and staff to ensure efficient plasma collections. The role reports to the Center Manager and supervises daily activities in compliance with Standard Operating Procedures (SOPs). The supervisor provides clear instructions and performance expectations, conducts meetings, and may perform tasks in work areas. They advise management about employee relations issues and escalated donor concerns. Working with Group Leaders, the supervisor facilitates donor movement to minimize wait times and processing delays. They ensure staffing levels support center operations, monitor time-card reporting, attendance, and overtime use, and conduct error investigations with recommendations for process improvement. In partnership with management, they participate in performance appraisals, provide feedback, document coaching and corrective actions, maintain employee training records, and may assist with recruitment and selection. The position promotes compliance with company policies and procedures and may support marketing initiatives to improve donor retention. The supervisor ensures donor information is accurately recorded in the electronic donor information management system, understands applicable hyper-immune program procedures, and maintains a clean, efficient work environment with adequate supplies and forms. They comply with HSE and OSHA policies, may conduct internal audits, promote safety, and maintain the confidentiality of personnel, donor, and center information. The supervisor is cross-trained in technical and other functions as business needs require. Bilingual skills may be required at the organization’s discretion. Other job-related duties may be assigned. The work takes place in a fast-paced environment with frequent interruptions. It may involve exposure to hazardous chemicals, extreme temperatures, and blood-borne pathogens, and requires personal protective equipment for certain tasks or areas. The role requires overtime and extended hours to support center operations.

Requirements

High school diploma or equivalency required.
At least 1 year of supervisory or leadership experience overseeing the activities of others required.
Ability to share information with internal contacts to reach solutions.
Ability to make decisions with moderate impact on the immediate work unit.
Ability to see and speak with customers and observe equipment operation.
Ability to reach, bend, and kneel, with a high level of manual dexterity.
Ability to work in a fast-paced environment with frequent interruptions.
Ability to wear personal protective equipment while performing specified tasks or working in certain areas.
Ability to work overtime and extended hours to support center operational needs.

Nice To Haves

Bachelor’s degree or an equivalent combination of education and professional work experience preferred.
Bilingual skills may be required at the organization’s discretion to meet business needs.

Responsibilities

Supervise daily center operations and staff in compliance with SOPs; communicate instructions and performance expectations and advise management of employee-relations or escalated donor issues.
Work with Group Leaders to facilitate donor movement and minimize wait times and processing delays.
Ensure adequate staffing and monitor time-card reporting, attendance, and overtime utilization.
Investigate errors and develop recommendations for process improvement.
Participate with management in performance appraisals and feedback; document coaching or corrective actions as appropriate.
Help maintain employee training files, checklists, performance evaluations, and certification status.
May assist with recruitment and selection of center operations staff.
Adhere to and promote company policies and procedures.
May assist with developing and implementing marketing initiatives to increase donor retention.
Ensure accurate donor data entry in the electronic donor information management system according to SOPs.
Understand applicable policies and procedures for hyper-immune programs at the center.
Maintain a clean and efficient work environment and ensure operating supplies and forms are available.
Comply with HSE and OSHA policies and procedures, promote safety, and may conduct routine internal audits and documentation audits.
Maintain confidentiality of personnel, donor, and center information.
Cross-train in technical areas and other functions to meet business needs.
Perform other job-related duties as assigned.