Center Supervisor

CSL•Americas, US-VA, Henrico 264, CSL Plasma, VA

10d

About The Position

The Center Supervisor oversees day-to-day plasma center operations and staff to ensure efficient plasma collections. The position reports to the Center Manager and works in compliance with Standard Operating Procedures (SOPs), company policies, and safety requirements. The supervisor supports staff performance and training, donor flow and service, staffing and timekeeping, process improvement, and center readiness. The role may also include work in operational areas, recruitment support, marketing initiatives, audits, and cross-training in technical and other functions as business needs require.

Requirements

High school diploma or equivalency required.
At least 1 year of supervisory or leadership experience responsible for overseeing the activities of others.
Ability to share information with internal contacts to reach a solution.
Ability to make decisions with moderate impact on the immediate work unit.
Ability to see and speak with customers and observe equipment operation.
Ability to reach, bend, kneel, and demonstrate a high level of manual dexterity.
Ability to work in a fast-paced environment with frequent interruptions.
Ability to work overtime and extended hours to support center operational needs.
Must wear Personal Protective Equipment while performing specific tasks or in certain areas.

Nice To Haves

Bachelor’s degree or an equivalent combination of education and professional work experience.
Bilingual skills may be required at the organization’s discretion to meet business needs.

Responsibilities

Supervise daily center operations in compliance with Standard Operating Procedures, providing clear instructions, conducting meetings, and communicating performance expectations.
Perform tasks in work areas as required and advise management of employee relations matters or escalated donor issues.
Work with Group Leaders to facilitate donor movement through the center and minimize wait and processing times.
Ensure adequate staffing based on center size, structure, and donor flow; monitor time-card reporting, attendance, and overtime utilization.
Investigate errors and develop recommendations for process improvements.
Participate with management in performance appraisals and provide performance feedback; document verbal and written coaching-level corrective actions with management review.
Help maintain current employee training files and checklists and assist with performance evaluations and certification status.
Assist with recruitment and selection of center operations staff as needed.
Adhere to and promote compliance with company policies and procedures.
Assist with developing and implementing marketing initiatives to increase donor retention as needed.
Ensure donor data is accurately recorded in the electronic donor information management system in accordance with SOPs.
Understand center policies and procedures associated with hyper immune programs, if applicable.
Maintain a clean, efficient work environment and ensure adequate operating supplies and forms are available.
Comply with Health Safety and Environmental and OSHA policies and procedures; conduct routine internal procedures and documentation audits as needed and promote safety.
Maintain confidentiality of personnel, donor, and center information.
Cross-train in technical areas and other functions to meet business needs.
Perform other job-related duties as assigned.