Center Supervisor

CSL Plasma•Auburn, AL

About The Position

The Center Supervisor oversees day-to-day plasma center operations and staff to support efficient plasma collections. The role reports to the Center Manager and works in compliance with Standard Operating Procedures (SOPs), company policies, and applicable safety requirements. The supervisor may also perform tasks in work areas and will be cross-trained in technical and other functions to meet business needs. The position involves directing staff, supporting donor flow, maintaining adequate staffing and supplies, monitoring attendance and overtime, and helping maintain employee training, performance, and certification records. It also includes addressing employee or donor issues, supporting process improvement and recruitment activities, and maintaining accurate donor records and confidential information. Bilingual skills may be required at the organization’s discretion. The work takes place in a fast-paced environment with frequent interruptions. The role requires regular standing and walking, occasional lifting and carrying up to 25 pounds, and exposure to hazardous chemicals, extreme temperatures, and blood-borne pathogens. Personal Protective Equipment is required for specified tasks or areas. Overtime and extended hours are required to support center operations.

Requirements

High school diploma or equivalent required.
At least 1 year of supervisory or leadership experience overseeing the activities of others required.
Ability to share information with internal contacts to reach solutions.
Ability to make decisions with moderate impact on the immediate work unit.
Ability to see and speak with customers and observe equipment operation.
Ability to stand and walk for extended periods, occasionally up to 100% of the time.
Ability to reach, bend, and kneel, with a high level of manual dexterity.
Ability to occasionally lift and carry up to 25 pounds.
Ability to work in a fast-paced environment with frequent interruptions.
Ability to work with frequent exposure to hazardous chemicals, extreme temperatures, and blood-borne pathogens.
Ability to wear Personal Protective Equipment for specified tasks or in designated areas.
Ability to work overtime and extended hours to support center operational needs.

Nice To Haves

Bachelor’s degree or an equivalent combination of education and professional work experience preferred.
Bilingual skills may be required at the organization’s discretion to meet business needs.

Responsibilities

Supervise daily center operations in compliance with Standard Operating Procedures.
Provide staff with clear instructions and directions, conduct meetings, and communicate performance expectations.
Perform tasks in work areas when required.
Advise management about employee relations issues and escalated donor issues.
Work with Group Leaders to facilitate donor movement and minimize wait times and processing delays.
Ensure adequate staffing based on center size, structure, and donor flow.
Monitor time-card reporting procedures, attendance, and overtime utilization.
Conduct error investigations and develop process-improvement recommendations.
Participate with management in performance appraisals and provide performance feedback.
Document verbal and written coaching-level corrective actions with management review, as needed.
Help maintain employee training files and checklists and assist with performance evaluations and certification status.
Assist with recruitment and selection of center operations staff, as needed.
Promote compliance with company policies and procedures.
Assist with developing and implementing marketing initiatives to increase donor retention, as needed.
Ensure donor data is accurately recorded in the electronic donor information management system according to SOPs.
Understand policies and procedures for center hyper-immune programs, if applicable.
Maintain a clean, efficient work environment and ensure operating supplies and forms are available.
Comply with Health Safety and Environmental (HSE) and OSHA policies and procedures.
Conduct routine internal procedures and documentation audits, as needed.
Promote safety in all actions.
Maintain confidentiality of personnel, donor, and center information.
Cross-train in technical areas and other functions to meet business needs.
Perform other job-related duties as assigned.