Center Supervisor

CSL•Las Vegas, NV

5d•$23 - $28

About The Position

The Center Supervisor is responsible for supervising day-to-day plasma center operations and staff to ensure efficient plasma collections. The position reports to the Center Manager and operates in compliance with Standard Operating Procedures (SOPs), company policies, and applicable health and safety procedures. The supervisor may perform tasks in work areas and will be cross-trained in technical areas and other functions to meet business needs. Bilingual skills may be required at the organization’s discretion.

Requirements

High school diploma or equivalent required.
At least 1 year of supervisory or leadership experience overseeing the activities of others required.
Ability to share information with internal contacts to reach solutions.
Ability to make decisions with moderate impact on the immediate work unit.
Must be able to see and speak with customers and observe equipment operation.
Ability to reach, bend, kneel, and perform tasks requiring a high level of manual dexterity.
Ability to occasionally lift and carry up to 25 pounds.
Must wear Personal Protective Equipment when performing specific tasks or working in designated areas.
Required to work overtime and extended hours to support center operational needs.

Nice To Haves

Bachelor’s degree or equivalent combination of education and professional work experience preferred.
Bilingual skills may be required at the organization’s discretion to meet business needs.

Responsibilities

Supervise daily center operations and activities in compliance with SOPs; provide clear directions, conduct meetings, communicate performance expectations, and advise management about employee relations or escalated donor issues.
Work with Group Leaders to facilitate donor movement through the center and minimize wait times and processing delays.
Ensure adequate staffing based on center size, structure, and donor flow; monitor time-card reporting, attendance, and overtime utilization.
Investigate errors and develop process-improvement recommendations.
Participate with management in performance appraisals and feedback; document coaching and corrective actions with management review; help maintain employee training files, checklists, evaluations, and certification status.
May assist with recruiting and selecting center operations staff.
Adhere to and promote company policies and procedures.
May help develop and implement marketing initiatives to increase donor retention.
Ensure donor data is accurately recorded in the electronic donor information management system according to SOPs.
Understand policies and procedures for hyperimmune programs at the center, if applicable.
Maintain a clean and efficient work environment and ensure adequate supplies and forms are available.
Comply with Health Safety and Environmental (HSE) and OSHA policies and procedures; may conduct routine internal procedures and documentation audits; promote safety.
Maintain confidentiality of personnel, donor, and center information.
Cross-train in technical areas and other functions to meet business needs.
Perform other job-related duties as assigned.