Center Supervisor

CSL•Indianapolis, IN

About The Position

The Center Supervisor oversees day-to-day plasma center operations and staff to support efficient plasma collection. The position reports to the Center Manager and works in compliance with Standard Operating Procedures (SOPs) and company policies. The supervisor may perform tasks in work areas and may be cross-trained in technical and other functions to meet business needs. Bilingual skills may be required at the organization’s discretion. The role includes supporting staffing, donor flow, employee performance and training, operational documentation, safety, and process improvement. The supervisor may also assist with recruitment and marketing initiatives, and performs other job-related duties as assigned. The work takes place in a fast-paced environment with frequent interruptions. It may involve exposure to hazardous chemicals, extreme temperatures, and blood-borne pathogens. Personal protective equipment is required for certain tasks or areas. The role requires occasional standing and walking for up to 100% of the time, reaching, bending, kneeling, manual dexterity, and occasional lifting and carrying of up to 25 pounds. Overtime and extended hours are required to support operational needs.

Requirements

High school diploma or equivalency required.
At least 1 year of supervisory or leadership experience overseeing the activities of others required.
Ability to share information with internal contacts to reach solutions.
Ability to make decisions with moderate impact on the immediate work unit.
Ability to see and speak with customers and observe equipment operation.
Ability to reach, bend, kneel, and perform tasks requiring a high level of manual dexterity.
Ability to occasionally lift and carry up to 25 pounds.
Ability to work overtime and extended hours to support center operational needs.
Ability to wear Personal Protective Equipment when required.
Ability to work in an environment with frequent interruptions and exposure to hazardous chemicals, extreme temperatures, and blood-borne pathogens.

Nice To Haves

Bachelor’s degree or equivalent combination of education and professional work experience preferred.
Bilingual skills may be required at the organization’s discretion.

Responsibilities

Supervise daily center operations in compliance with SOPs; provide direction, conduct meetings, communicate performance expectations, and advise management of employee relations or escalated donor issues.
Work with Group Leaders to facilitate donor movement and minimize wait and processing times.
Ensure staffing levels support center size, structure, and donor flow; monitor time-card reporting, attendance, and overtime utilization.
Investigate errors and develop recommendations for process improvement.
Participate with management in performance appraisals and feedback; document coaching or corrective actions with management review; assist with training files, checklists, evaluations, and certification status.
May assist with recruitment and selection of center operations staff.
Promote compliance with company policies and procedures.
May assist in developing and implementing marketing initiatives to increase donor retention.
Ensure donor data is accurately recorded in the electronic donor information management system according to SOPs.
Understand center policies and procedures associated with hyper-immune programs, if applicable.
Maintain a clean and efficient work environment and ensure adequate operating supplies and forms are available.
Follow HSE and OSHA policies and procedures; may conduct routine internal procedures and documentation audits; promote safety.
Maintain confidentiality of personnel, donor, and center information.
Cross-train in technical areas and other functions to meet business needs.
Perform other job-related duties as assigned.