Center Supervisor

CSL•Murfreesboro, TN

About The Position

The Center Supervisor oversees day-to-day plasma center operations and staff to ensure efficient plasma collections. Reporting to the Center Manager, this role supervises daily activities in compliance with Standard Operating Procedures, communicates directions and performance expectations, and may perform tasks in work areas. The supervisor supports donor flow, staffing, employee performance and training, operational compliance, safety, and center readiness. The role may also support recruitment, marketing initiatives, and other business needs. Cross-training in technical areas and other functions is required.

Requirements

High school diploma or equivalency required.
At least 1 year of supervisory or leadership experience responsible for overseeing the activities of others.
Ability to share information with internal contacts to reach a solution.
Ability to make decisions with moderate impact on the immediate work unit.
Ability to see and speak with customers and observe equipment operation.
Ability to perform tasks while standing and walking, occasionally for up to 100% of the time.
Ability to reach, bend, kneel, and demonstrate a high level of manual dexterity.
Ability to occasionally lift and carry up to 25 pounds.
Ability to work in a fast-paced environment with frequent interruptions.
Ability to work with frequent exposure to hazardous chemicals, extreme temperatures, and blood-borne pathogens.
Ability to wear Personal Protective Equipment for specific tasks or in designated areas.
Ability to work overtime and extended hours to support center operational needs.

Nice To Haves

Bachelor’s degree or an equivalent combination of education and professional work experience.
Bilingual skills may be required at the organization’s discretion to meet business needs.

Responsibilities

Supervise daily center operations in compliance with Standard Operating Procedures, provide instructions and directions, conduct meetings, and communicate performance expectations.
Perform tasks in work areas as required and advise management about employee relations matters or escalated donor issues.
Work with Group Leaders to facilitate donor movement and minimize wait and processing times.
Ensure adequate staffing based on center size, structure, and donor flow; monitor time-card reporting, attendance, and overtime utilization.
Investigate errors and develop recommendations for process improvement.
Participate with management in performance appraisals and feedback; document coaching and corrective actions with management review.
Help maintain employee training files and checklists, and assist with performance evaluations and certification status.
Assist with recruitment and selection of center operations staff as needed.
Adhere to and promote company policies and procedures.
Assist with developing and implementing marketing initiatives to increase donor retention as needed.
Ensure donor data is accurately recorded in the electronic donor information management system according to SOPs.
Understand policies and procedures associated with hyper immune programs at the center, if applicable.
Maintain an efficient, clean work environment and ensure operating supplies and forms are available.
Follow Health Safety and Environmental and OSHA policies and procedures; conduct routine internal procedures and documentation audits as needed; promote safety.
Maintain confidentiality of personnel, donor, and center information.
Cross-train in technical areas and other functions to meet business needs.
Perform other job-related duties as assigned.