Center Manager

European Wax Center • Gonzales, LA

1d • Onsite

About The Position

The Center Manager leads all aspects of a European Wax Center location to deliver an exceptional guest experience while achieving financial and operational goals. The manager leads, coaches, and mentors Guest Service Associates and Wax Specialists, ensuring brand standards, operational excellence, and a positive, results-driven culture. The role calls for a visible, hands-on leader who is present on the floor, engaged with guests and associates, and accountable for performance, culture, and results.

The Center Manager is responsible for guest experience, sales and KPI performance, talent management, visual merchandising and brand standards, and operational excellence. This includes developing the team, managing schedules and labor, overseeing inventory, maintaining a clean and guest-ready center, and ensuring compliance with company policies and safety standards.

The role requires a flexible schedule that may include nights, weekends, and holidays based on business needs, along with scheduled front-of-house shifts and a strong floor presence. Physical requirements include standing for extended periods; climbing, reaching, bending, and lifting up to 30 pounds frequently and up to 50 pounds occasionally; operating a POS system; and communicating effectively in writing and verbally.

Requirements

• Ability to work a flexible schedule, including nights, weekends, and holidays, based on business needs.
• Ability to stand and work on the floor for extended periods.
• Ability to climb, reach, bend, and lift up to 30 pounds frequently and up to 50 pounds occasionally.
• Ability to operate a POS system.
• Ability to communicate effectively in written and verbal form.
• Strong understanding of the EWC business and ability to use KPIs to drive results.
• Guest-first mindset and passion for building loyalty and long-term relationships.
• Strong coaching and mentoring skills, with the ability to lead by example and develop others.
• Self-motivated, accountable, organized, and professional.
• Collaborative leadership approach that encourages fact-based solutions and celebrates team success.
• Adaptable and solution-oriented, with willingness to take smart risks in partnership with leadership.

Responsibilities

• Ensure every guest receives a welcoming, memorable, and elevated experience.
• Model and coach guest-service behaviors that build trust, loyalty, referrals, and repeat visits.
• Ensure guest transactions are handled efficiently, professionally, and warmly.
• Coach associates on packages, services, and retail products to build guest confidence and drive results.
• Own center performance and meet or exceed sales, service, and retail goals.
• Manage productive shifts and floor coverage to maximize sales opportunities.
• Communicate daily, weekly, and monthly goals clearly to the team.
• Use KPIs, including net sales, service dollars per guest, retail conversion, units per transaction, package conversion, guest retention, labor efficiency, and turnover, to guide decisions.
• Celebrate wins, provide timely constructive feedback, and administer Performance Improvement Plans fairly and consistently when needed.
• Recruit, interview, hire, and retain talent using company talent filters.
• Maintain an active talent pipeline and fill open positions within 30 days.
• Coach and mentor associates on current performance and future growth.
• Execute training programs and reinforce sales, service, and product knowledge.
• Motivate associates to take ownership of their performance and pride in their work.
• Maintain an open and respectful environment where associates feel heard and supported.
• Communicate effectively with associates, guests, peers, and Corporate partners.
• Execute visual merchandising and marketing initiatives according to brand standards.
• Maintain compliance with planograms, promotions, and visual directives.
• Keep the center clean, organized, fully stocked, and guest-ready.
• Uphold brand presentation, cleanliness, and visual standards.
• Ensure compliance with company policies and the Center Operations User Guide.
• Manage schedules, labor, and daily tasks to meet business needs.
• Oversee inventory, minimize loss and waste, and maintain accurate product levels.
• Use Strut to support brand alignment and best practices.
• Ensure safety standards are followed to maintain a safe work environment.
• Maintain a strong floor presence and work scheduled front-of-house shifts.

Benefits

• Discounted waxing services and retail products.
• Competitive salary plus performance bonuses.
• Employer-paid basic life and AD&D insurance.
• Employer-subsidized health insurance and other supplemental insurance offers.
• Paid time off that increases with tenure.
• Employee referral and guest referral programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed