Center Manager

European Wax Center•Mobile, AL

4h•Onsite

About The Position

The Center Manager leads all aspects of a European Wax Center location, delivering an exceptional guest experience while achieving financial and operational goals. This role leads, coaches, and mentors Guest Service Associates and Wax Specialists, maintaining brand standards, operational excellence, and a positive, results-driven culture. The manager is expected to lead from the front, remain present on the floor, engage with guests and associates, and take accountability for performance, culture, and results. The role oversees guest experience, sales and KPI performance, talent management, visual and brand standards, and operational execution. It requires a flexible schedule that may include nights, weekends, and holidays, and a strong floor presence with scheduled front-of-house shifts. Physical requirements include standing for extended periods; climbing, reaching, bending, and lifting; operating a POS system; and communicating effectively in writing and verbally.

Requirements

Ability to work a flexible schedule, including nights, weekends, and holidays, based on business needs.
Ability to stand and work on the floor for extended periods.
Ability to climb, reach, bend, and lift up to 30 pounds frequently and up to 50 pounds occasionally.
Ability to operate a POS system.
Ability to communicate effectively in written and verbal form.
Strong understanding of the EWC business and ability to use KPIs to drive results.
Guest-first mindset and passion for building loyalty and long-term relationships.
Strong coaching and mentoring skills, with the ability to lead by example and develop others.
Self-motivated, accountable, organized, and professional approach.
Collaborative leadership style that encourages fact-based solutions and celebrates team success.
Adaptable, solution-oriented approach and willingness to take smart risks in partnership with leadership.

Responsibilities

Ensure guests receive a welcoming, memorable, and elevated experience; model and coach service behaviors that build trust, loyalty, and long-term relationships.
Encourage referrals and repeat visits, handle guest transactions professionally and efficiently, and coach associates on packages, services, and retail products.
Own center performance and meet or exceed sales, service, and retail goals; manage productive shifts and floor coverage; communicate goals; and use KPIs to guide decisions.
Celebrate wins, provide timely constructive feedback, and administer Performance Improvement Plans fairly and consistently when needed.
Recruit, interview, hire, and retain talent; maintain an active talent pipeline and fill open positions within 30 days.
Coach and mentor associates, execute training programs, reinforce sales, service, and product knowledge, and foster an open, respectful, supportive learning culture.
Communicate effectively with associates, guests, peers, and Corporate partners.
Execute visual merchandising and marketing initiatives according to brand standards; maintain compliance with planograms, promotions, and visual directives.
Keep the center clean, organized, fully stocked, and guest-ready, and uphold brand presentation, cleanliness, and visual standards.
Ensure compliance with company policies and the Center Operations User Guide; manage schedules, labor, and daily tasks to meet business needs.
Oversee inventory, minimize loss and waste, and maintain accurate product levels.
Use Strut to support brand alignment and best practices, and ensure safety standards are followed.
Maintain a strong floor presence and work scheduled front-of-house shifts, leading by example.