Center Manager

European Wax Center•Slidell, LA

1d•Onsite

About The Position

The Center Manager leads all aspects of a European Wax Center location, delivering an exceptional guest experience while achieving financial and operational goals. The role leads, coaches, and mentors Guest Service Associates and Wax Specialists, and is accountable for performance, culture, results, brand standards, and operational excellence. The Center Manager is expected to lead from the front, remain present on the floor, and engage with guests and associates. The position oversees guest experience, sales and KPI performance, talent management, visual merchandising, and daily operations. It includes recruiting and developing associates, managing schedules and labor, maintaining inventory and brand presentation, and ensuring compliance with company policies and safety standards. The manager uses KPIs and tools such as Strut to guide performance and support brand alignment. The role requires a flexible schedule, including nights, weekends, and holidays according to business needs, and scheduled front-of-house shifts to support the team. Physical requirements include standing and working on the floor for extended periods; climbing, reaching, and bending; frequently lifting up to 30 pounds and occasionally up to 50 pounds; operating a POS system; and communicating effectively in writing and verbally.

Requirements

Ability to work a flexible schedule, including nights, weekends, and holidays, based on business needs.
Ability to stand and work on the floor for extended periods.
Ability to climb, reach, and bend; frequently lift up to 30 pounds and occasionally lift up to 50 pounds.
Ability to operate a POS system.
Ability to communicate effectively in written and verbal form.

Nice To Haves

Deep understanding of the EWC business and ability to leverage KPIs to drive results.
Guest-first mindset and passion for building loyalty and long-term relationships.
Strong coaching and mentoring skills, with the ability to lead by example and develop others.
Self-motivated, accountable, organized, and professional approach.
Collaborative leadership style that encourages fact-based solutions and celebrates team success.
Adaptable, solution-oriented approach and willingness to take smart risks in partnership with leadership.

Responsibilities

Ensure every guest receives a welcoming, memorable, elevated experience and model service behaviors that build trust, loyalty, referrals, and repeat visits.
Ensure guest transactions are handled efficiently, professionally, and warmly.
Coach associates to become knowledgeable about packages, services, and retail products.
Own center performance and meet or exceed sales, service, and retail goals.
Manage productive shifts and floor coverage to maximize sales opportunities.
Communicate daily, weekly, and monthly goals to the team and use KPIs to guide decisions, including net sales, service dollars per guest, retail conversion, units per transaction, package conversion, guest retention, labor efficiency, and turnover.
Celebrate wins, provide timely and constructive feedback, and administer Performance Improvement Plans fairly and consistently when needed.
Recruit, interview, hire, and retain talent; maintain an active talent pipeline and fill open positions within 30 days.
Coach and mentor associates in current performance and future growth, execute training programs, and reinforce sales, service, and product knowledge.
Motivate associates to take ownership of performance and pride in their work, and maintain an open, respectful environment where associates feel heard and supported.
Communicate effectively with associates, guests, peers, and Corporate partners.
Execute visual merchandising and marketing initiatives according to brand standards and maintain compliance with planograms, promotions, and visual directives.
Keep the center clean, organized, fully stocked, guest-ready, and consistent with brand presentation and cleanliness standards.
Ensure compliance with company policies and the Center Operations User Guide.
Manage schedules, labor, and daily tasks to meet business needs.
Oversee inventory, minimize loss and waste, and ensure accurate product levels.
Use Strut to support brand alignment and best practices.
Ensure safety standards are followed to maintain a safe work environment.
Maintain a strong floor presence and work scheduled front-of-house shifts, including nights, weekends, and holidays as business needs require.