Center Manager

European Wax Center • Montgomery, AL

1d

About The Position

The Center Manager leads all aspects of a European Wax Center location, delivering an exceptional guest experience while achieving financial and operational goals. The role leads, coaches, and mentors Guest Service Associates and Wax Specialists, maintaining brand standards, operational excellence, and a positive, results-driven culture. The Center Manager is expected to lead from the front, stay engaged on the floor with guests and associates, and take accountability for performance, culture, and results.

The manager owns center performance, uses KPIs to guide decisions, and works to meet or exceed sales, service, and retail goals. They recruit, develop, and retain talent; oversee visual merchandising, cleanliness, and brand presentation; and manage schedules, labor, inventory, safety, and daily operations in accordance with company policies and the Center Operations User Guide.

The role requires a flexible schedule, including nights, weekends, and holidays based on business needs, and a strong floor presence with scheduled front-of-house shifts. Physical requirements include standing and working on the floor for extended periods; frequently climbing, reaching, bending, and lifting up to 30 pounds; occasionally lifting up to 50 pounds; operating a POS system; and communicating effectively in writing and verbally.

Requirements

• Ability to work a flexible schedule, including nights, weekends, and holidays, based on business needs.
• Ability to stand and work on the floor for extended periods.
• Ability to climb, reach, and bend; frequently lift up to 30 pounds and occasionally lift up to 50 pounds.
• Ability to operate a POS system.
• Ability to communicate effectively in written and verbal form.
• Self-motivated, accountable, organized, and professional.
• Guest-first mindset and passion for building loyalty and long-term relationships.
• Strong coaching and mentoring skills, with the ability to lead by example and develop others.
• Collaborative approach that encourages fact-based solutions and celebrates team success.
• Adaptable and solution-oriented, and willing to take smart risks in partnership with leadership.
• Deep understanding of the EWC business and ability to leverage KPIs to drive results.

Responsibilities

• Ensure every guest receives a welcoming, memorable, and elevated experience.
• Model and coach guest-service behaviors that build trust, loyalty, and long-term relationships.
• Encourage referrals and repeat visits through guest interactions.
• Ensure guest transactions are handled efficiently, professionally, and warmly.
• Coach associates on packages, services, and retail products to build guest confidence and drive results.
• Own center performance and meet or exceed sales, service, and retail goals.
• Manage productive shifts and floor coverage to maximize sales opportunities.
• Communicate daily, weekly, and monthly goals to the team.
• Use KPIs—including net sales, service dollars per guest, retail conversion and units per transaction, package conversion, guest retention, labor efficiency, and turnover—to guide decisions.
• Celebrate wins, provide timely constructive feedback, and administer Performance Improvement Plans fairly and consistently when needed.
• Recruit, interview, hire, and retain talent using company talent filters.
• Maintain an active talent pipeline and fill open positions within 30 days.
• Coach and mentor associates on current performance and future growth.
• Execute training programs and reinforce sales, service, and product knowledge.
• Motivate associates to take ownership of their performance and pride in their work.
• Maintain an open and respectful environment where associates feel heard and supported.
• Communicate effectively with associates, guests, peers, and Corporate partners.
• Execute visual merchandising and marketing initiatives according to brand standards.
• Maintain compliance with planograms, promotions, and visual directives.
• Keep the center clean, organized, fully stocked, and guest-ready.
• Uphold brand presentation, cleanliness, and visual standards.
• Ensure compliance with company policies and the Center Operations User Guide.
• Manage schedules, labor, and daily tasks to meet business needs.
• Oversee inventory, minimize loss and waste, and ensure accurate product levels.
• Use Strut to support brand alignment and best practices.
• Ensure safety standards are followed to maintain a safe work environment.
• Maintain a strong floor presence and work scheduled front-of-house shifts.
• Operate a POS system and meet the role's physical requirements.

Benefits

• Discounted waxing services and retail products.
• Competitive salary plus performance bonuses.
• Employer-paid basic life and AD&D insurance.
• Employer-subsidized health insurance and other supplemental insurance offers.
• Paid time off that increases with tenure.
• Employee referral and guest referral programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed