Center Manager

European Wax Center • Flowood, MS

8h

About The Position

The Center Manager leads all aspects of an EWC center to deliver an exceptional guest experience while achieving financial and operational goals. The role leads, coaches, and mentors Guest Service Associates and Wax Specialists, ensuring brand standards, operational excellence, and a positive, results-driven culture. The manager is expected to lead from the front, remain present on the floor, engage with guests and associates, and be accountable for performance, culture, and results.

The Center Manager owns center performance, uses KPIs to guide decisions, recruits and develops talent, and maintains a guest-ready center that meets brand and operational standards. The role requires a flexible schedule, including nights, weekends, and holidays based on business needs, and scheduled front-of-house shifts to support the team. Physical requirements include extended periods standing and working on the floor, frequent climbing, reaching, bending, and lifting up to 30 pounds, occasional lifting up to 50 pounds, operating a POS system, and effective written and verbal communication.

Requirements

• Ability to work a flexible schedule, including nights, weekends, and holidays, based on business needs.
• Ability to stand and work on the floor for extended periods.
• Ability to climb, reach, bend, and lift up to 30 pounds frequently and up to 50 pounds occasionally.
• Ability to operate a POS system.
• Ability to communicate effectively in written and verbal form.

Responsibilities

• Ensure every guest receives a welcoming, memorable, elevated experience and model service behaviors that build trust, loyalty, referrals, and repeat visits.
• Ensure guest transactions are handled efficiently, professionally, and warmly.
• Coach associates to become knowledgeable about packages, services, and retail products.
• Own center performance and meet or exceed sales, service, and retail goals.
• Manage productive shifts and floor coverage, communicate goals, and use KPIs to drive decisions.
• Celebrate wins, provide timely constructive feedback, and administer Performance Improvement Plans fairly and consistently when needed.
• Recruit, interview, hire, and retain talent; maintain an active talent pipeline and fill open positions within 30 days.
• Coach and mentor associates, execute training programs, reinforce sales, service, and product knowledge, and support associate growth.
• Maintain an open and respectful environment where associates feel heard and supported.
• Communicate effectively with associates, guests, peers, and Corporate partners.
• Execute visual merchandising and marketing initiatives according to brand standards, including planograms, promotions, and visual directives.
• Keep the center clean, organized, fully stocked, guest-ready, and compliant with brand presentation and cleanliness standards.
• Ensure compliance with company policies and the Center Operations User Guide.
• Manage schedules, labor, and daily tasks to meet business needs.
• Oversee inventory, minimize loss and waste, and maintain accurate product levels.
• Use Strut to support brand alignment and best practices.
• Ensure safety standards are followed to maintain a safe work environment.
• Maintain a strong floor presence and work scheduled front-of-house shifts.

Benefits

• Discounted waxing services and retail products.
• Competitive salary plus performance bonuses.
• Employer-paid basic life and AD&D insurance.
• Employer-subsidized health insurance and other supplemental insurance offers.
• Paid time off that increases with tenure.
• Employee referral and guest referral programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed