Center Manager - European Wax Center, River Ranch

European Wax Center•Lafayette, LA

About The Position

The Center Manager leads all aspects of a European Wax Center location, delivering an exceptional guest experience while achieving financial and operational goals. The role leads, coaches, and mentors Guest Service Associates and Wax Specialists, and ensures brand standards, operational excellence, and a positive, results-driven culture. The manager is expected to lead from the front, remain present on the floor, engage with guests and associates, and take accountability for performance, culture, and results. The Center Manager oversees guest experience, sales and KPI performance, talent management and coaching, visual merchandising, and operational excellence. The role includes managing schedules, labor, inventory, daily tasks, and safety and policy compliance. The schedule is flexible and may include nights, weekends, and holidays according to business needs, with scheduled front-of-house shifts to support and lead by example. The position requires standing and working on the floor for extended periods; frequently climbing, reaching, bending, and lifting up to 30 pounds; occasionally lifting up to 50 pounds; operating a POS system; and communicating effectively in written and verbal form. Benefits include discounted waxing services and retail products, competitive salary plus performance bonuses, employer-paid basic life and AD&D insurance, employer-subsidized health insurance and other supplemental insurance offers, paid time off that increases with tenure, and employee and guest referral programs.

Requirements

Ability to work a flexible schedule, including nights, weekends, and holidays, based on business needs.
Ability to stand and work on the floor for extended periods.
Ability to climb, reach, and bend, and frequently lift up to 30 pounds and occasionally lift up to 50 pounds.
Ability to operate a POS system.
Ability to communicate effectively in written and verbal form.
Strong written and verbal communication with associates, guests, peers, and corporate partners.
Self-motivated, accountable, organized, and professional.

Nice To Haves

Deep understanding of the EWC business and ability to leverage KPIs to drive results.
Guest-first mindset and passion for building loyalty and long-term relationships.
Strong coaching and mentoring skills, with the ability to lead by example and develop others.
Collaborative leadership that encourages fact-based solutions and celebrates team success.
Adaptable and solution-oriented approach, including willingness to take smart risks in partnership with leadership.

Responsibilities

Ensure every guest receives a welcoming, memorable, elevated experience and model and coach service behaviors that build trust, loyalty, referrals, and repeat visits.
Ensure guest transactions are handled efficiently, professionally, and warmly.
Coach associates to become experts in packages, services, and retail products.
Own center performance and meet or exceed sales, service, and retail goals.
Manage productive shifts and floor coverage to maximize sales opportunities.
Communicate daily, weekly, and monthly goals and use KPIs to guide decisions, including net sales, service dollars per guest, retail conversion and units per transaction, package conversion, guest retention, labor efficiency, and turnover.
Celebrate wins, provide timely constructive feedback, and administer performance improvement plans fairly and consistently when needed.
Recruit, interview, hire, and retain talent; maintain an active talent pipeline and fill open positions within 30 days.
Coach and mentor associates, execute training programs, reinforce sales, service, and product knowledge, and support associates' performance and growth.
Maintain an open and respectful environment where associates feel heard and supported; communicate effectively with associates, guests, peers, and corporate partners.
Execute visual merchandising and marketing initiatives according to brand standards, including planograms, promotions, and visual directives.
Keep the center clean, organized, fully stocked, and guest-ready, and uphold brand presentation, cleanliness, and visual standards.
Ensure compliance with company policies and the Center Operations User Guide.
Manage schedules, labor, and daily tasks to meet business needs.
Oversee inventory, minimize loss and waste, and ensure accurate product levels.
Use Strut to support brand alignment and best practices.
Ensure safety standards are followed to maintain a safe work environment.
Maintain a strong floor presence and work scheduled front-of-house shifts.
Operate a POS system and perform the stated physical duties.