Center Manager - European Wax Center, Towne Center

European Wax Center•Baton Rouge, LA

About The Position

The Center Manager leads all aspects of a European Wax Center location, delivering an exceptional guest experience while achieving financial and operational goals. The manager leads, coaches, and mentors Guest Service Associates and Wax Specialists, ensuring brand standards, operational excellence, and a positive, results-driven culture. The role calls for an engaged, floor-present leader who is accountable for team performance, culture, and results. The Center Manager owns center sales, service, and retail performance; uses KPIs to guide decisions; and communicates goals to the team. The manager recruits and develops talent, builds an active talent pipeline, executes training programs, and fosters a respectful, supportive workplace. The role also oversees visual merchandising, cleanliness, inventory, scheduling, labor, daily operations, and safety compliance. The position requires a flexible schedule that may include nights, weekends, and holidays, as well as scheduled front-of-house shifts. Physical requirements include working on the floor for extended periods, climbing, reaching, bending, lifting, operating a POS system, and communicating effectively in writing and verbally.

Requirements

Deep understanding of the EWC business and ability to use KPIs to drive results.
Guest-first mindset and passion for building loyalty and long-term relationships.
Strong coaching and mentoring skills, with the ability to lead by example and develop others.
Self-motivated, accountable, organized, and professional.
Collaborative leadership style that encourages fact-based solutions and celebrates team success.
Adaptable and solution-oriented, with willingness to take smart risks in partnership with leadership.
Ability to work a flexible schedule, including nights, weekends, and holidays, based on business needs.
Ability to stand and work on the floor for extended periods.
Ability to climb, reach, bend, and lift up to 30 lbs frequently and up to 50 lbs occasionally.
Ability to operate a POS system.
Ability to communicate effectively in written and verbal form.

Responsibilities

Ensure every guest receives a welcoming, memorable, elevated experience and coach consistent service behaviors that build trust, loyalty, referrals, and repeat visits.
Ensure guest transactions are handled efficiently, professionally, and warmly.
Coach associates on packages, services, and retail products to build guest confidence and drive results.
Own center performance and meet or exceed sales, service, and retail goals.
Manage productive shifts and floor coverage to maximize sales opportunities.
Communicate daily, weekly, and monthly goals and use KPIs to guide decisions, including net sales, service dollars per guest, retail conversion, units per transaction, package conversion, guest retention, labor efficiency, and turnover.
Celebrate wins, provide timely constructive feedback, and administer performance improvement plans fairly and consistently when needed.
Recruit, interview, hire, and retain talent; maintain an active talent pipeline and fill open positions within 30 days.
Coach and mentor associates, execute training programs, reinforce sales, service, and product knowledge, and support associates' current performance and future growth.
Foster a respectful, supportive, open environment and motivate associates to take ownership and pride in their work.
Communicate effectively with associates, guests, peers, and corporate partners.
Execute visual merchandising and marketing initiatives in accordance with brand standards, planograms, promotions, and visual directives.
Keep the center clean, organized, fully stocked, guest-ready, and compliant with brand presentation and cleanliness standards.
Ensure compliance with company policies and the Center Operations User Guide.
Manage schedules, labor, and daily tasks to meet business needs.
Oversee inventory, minimize loss and waste, and maintain accurate product levels.
Use Strut to support brand alignment and best practices.
Ensure safety standards are followed to maintain a safe work environment.
Maintain a strong floor presence and work scheduled front-of-house shifts as a leader and role model.