Center Manager - European Wax Center, River Ranch

European Wax Center•Lafayette, LA

About The Position

The Center Manager leads all aspects of a European Wax Center location, delivering an exceptional guest experience while achieving financial and operational goals. The role leads, coaches, and mentors Guest Service Associates and Wax Specialists, ensuring brand standards, operational excellence, and a positive, results-driven culture. The Center Manager is expected to lead from the front, maintain a strong presence on the floor, engage with guests and associates, and take accountability for performance, culture, and results. The position oversees guest experience, sales and KPI performance, talent management, visual merchandising, and daily operations. It includes recruiting and developing staff, managing schedules and labor, maintaining inventory and center presentation, and ensuring compliance with company policies and safety standards. The Center Manager must be available for a flexible schedule, including nights, weekends, and holidays, based on business needs, and work scheduled front-of-house shifts. European Wax Center provides professional waxing services in modern, clean, sanitary facilities with private suites. Its specialists are licensed and trained to deliver an exceptional waxing experience. EWC Staffing LLC is an equal opportunity and affirmative action employer that celebrates diversity and values authenticity.

Requirements

Ability to work a flexible schedule, including nights, weekends, and holidays, based on business needs.
Ability to stand and work on the floor for extended periods.
Ability to climb, reach, bend, and lift up to 30 lbs frequently and up to 50 lbs occasionally.
Ability to operate a POS system.
Ability to communicate effectively in written and verbal form.
Self-motivated, accountable, organized, and professional.
Strong communication, coaching, and mentoring abilities.
Guest-first mindset and passion for building loyalty and long-term relationships.
Ability to collaborate, use fact-based solutions, adapt, and take smart risks in partnership with leadership.

Nice To Haves

Deep understanding of the EWC business and ability to leverage KPIs to drive results.
Experience developing others and leading by example.
A collaborative, solution-oriented approach that encourages fact-based solutions and celebrates team success.

Responsibilities

Lead all aspects of the center to deliver an exceptional guest experience and achieve financial and operational goals.
Ensure guests receive welcoming, memorable service; model and coach behaviors that build trust, loyalty, referrals, and repeat visits.
Ensure guest transactions are handled efficiently, professionally, and warmly.
Coach associates on packages, services, and retail products to build guest confidence and drive results.
Own center performance and meet or exceed sales, service, and retail goals.
Manage productive shifts and floor coverage to maximize sales opportunities.
Communicate daily, weekly, and monthly goals and use KPIs to guide decisions, including net sales, service dollars per guest, retail conversion, units per transaction, package conversion, guest retention, labor efficiency, and turnover.
Celebrate wins, provide timely constructive feedback, and administer Performance Improvement Plans fairly and consistently when needed.
Recruit, interview, hire, and retain talent; maintain an active talent pipeline and fill open positions within 30 days.
Coach and mentor associates, execute training programs, reinforce sales, service, and product knowledge, and support associates’ current performance and future growth.
Foster a motivating, respectful, and supportive environment where associates take ownership and feel heard.
Communicate effectively with associates, guests, peers, and corporate partners.
Execute visual merchandising and marketing initiatives according to brand standards, including compliance with planograms, promotions, and visual directives.
Keep the center clean, organized, fully stocked, and guest-ready; uphold brand presentation, cleanliness, and visual standards.
Ensure compliance with company policies and the Center Operations User Guide.
Manage schedules, labor, and daily tasks to meet business needs.
Oversee inventory, minimize loss and waste, and maintain accurate product levels.
Use Strut to support brand alignment and best practices.
Ensure safety standards are followed to maintain a safe work environment.
Maintain a strong floor presence and work scheduled front-of-house shifts.