Center Manager - European Wax Center, Towne Center

European Wax Center•Baton Rouge, LA

About The Position

The Center Manager leads all aspects of a European Wax Center location, delivering an exceptional guest experience while achieving financial and operational goals. The role leads, coaches, and mentors Guest Service Associates and Wax Specialists, ensuring brand standards, operational excellence, and a positive, results-driven culture. The Center Manager leads from the front, stays engaged with guests and associates on the floor, and is accountable for performance, culture, and results. The manager oversees guest experience, sales and KPI performance, talent management, visual merchandising, and daily operations. They set and communicate goals, use performance data to guide decisions, develop and retain associates, uphold brand and cleanliness standards, and ensure compliance with company policies and safety requirements. The role requires a flexible schedule, including nights, weekends, and holidays, and a strong floor presence with scheduled front-of-house shifts.

Requirements

Ability to work a flexible schedule, including nights, weekends, and holidays, based on business needs.
Ability to stand and work on the floor for extended periods.
Ability to climb, reach, and bend, and to lift up to 30 pounds frequently and up to 50 pounds occasionally.
Ability to communicate effectively in written and verbal form.
Self-motivated, accountable, organized, and professional.
Adaptable and solution-oriented, and willing to take smart risks in partnership with leadership.

Nice To Haves

Deep understanding of the EWC business and ability to leverage KPIs to drive results.
Guest-first mindset and passion for building loyalty and long-term relationships.
Strong coaching and mentoring abilities, with a lead-by-example approach to developing others.
Collaborative leadership style that encourages fact-based solutions and celebrates team success.

Responsibilities

Ensure every guest receives a welcoming, memorable, and elevated experience.
Model and coach guest-service behaviors that build trust, loyalty, and lasting relationships.
Encourage referrals and repeat visits through guest interactions.
Ensure guest transactions are handled efficiently, professionally, and warmly.
Coach associates on packages, services, and retail products to build guest confidence and drive results.
Own center performance and meet or exceed sales, service, and retail goals.
Manage productive shifts and floor coverage to maximize sales opportunities.
Communicate daily, weekly, and monthly goals to the team.
Use KPIs, including net sales, service dollars per guest, retail conversion, units per transaction, package conversion, guest retention, labor efficiency, and turnover, to guide decisions.
Celebrate wins, provide timely constructive feedback, and fairly administer Performance Improvement Plans when needed.
Recruit, interview, hire, and retain talent using company talent filters.
Maintain an active talent pipeline and fill open positions within 30 days.
Coach and mentor associates on current performance and future growth opportunities.
Execute training programs and reinforce sales, service, and product knowledge.
Foster associate ownership, pride in work, and an open, respectful environment where associates feel heard and supported.
Communicate effectively with associates, guests, peers, and Corporate partners.
Execute visual merchandising and marketing initiatives according to brand standards.
Maintain compliance with planograms, promotions, and visual directives.
Keep the center clean, organized, fully stocked, and guest-ready.
Ensure compliance with company policies and the Center Operations User Guide.
Manage schedules, labor, and daily tasks to meet business needs.
Oversee inventory, minimize loss and waste, and maintain accurate product levels.
Use Strut to support brand alignment and best practices.
Ensure safety standards are followed to maintain a safe work environment.
Maintain a strong floor presence and work scheduled front-of-house shifts.
Operate a POS system.