About The Position

The Assistant Center Manager supports all aspects of daily center operations, focusing on achieving sales goals and delivering exceptional customer service. The role leads by example to create outstanding guest experiences, trains and coaches Associates, and helps build a positive, fun, and performance-oriented workplace. It also supports recruiting, training, and retaining Sales Associates and Estheticians; selling Wax Passes; overseeing loss prevention, expense control, and cleanliness; implementing center systems and processes; and organizing outreach and marketing events. The position offers the opportunity to grow a career in the beauty industry while working in a modern facility and earning competitive hourly pay with performance incentives.

Requirements

  • Proven track record of success with sales and customer service.
  • Effective communication skills in guest relations, conflict resolution, individual coaching, and group presentations.
  • Enthusiasm for the brand and beauty industry.
  • Outgoing, energetic, resourceful, and detail-oriented.
  • Ability to evaluate issues, establish priorities, and pivot direction when necessary.
  • Ability to work a flexible schedule, including days, evenings, and weekends.

Responsibilities

  • Lead by example and inspire the team to create outstanding guest experiences.
  • Ensure every guest has a memorable and inviting experience.
  • Train and coach Associates.
  • Support and enhance a positive, fun, and performance-oriented workplace culture.
  • Recruit, train, and retain Sales Associates and Estheticians.
  • Sell Wax Passes.
  • Oversee loss prevention, expense control, and center cleanliness.
  • Foster a positive work environment that encourages new ideas and innovative problem solving.
  • Implement and execute systems and processes consistent with a high-performing franchise.
  • Organize outreach and marketing events.
  • Demonstrate effectiveness as a trainer and motivator.

Benefits

  • Discounted waxing services and retail products.
  • Competitive hourly wage plus performance bonuses.
  • Employer-paid basic life and AD&D insurance.
  • Employer-subsidized health insurance and other supplemental insurance offers.
  • Paid time off that increases with tenure.
  • Employee referral and guest referral programs.
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