Center Manager I (Merced SHAW / Merced Women's)

Golden Valley Health Centers • Merced, CA

1d • $69,909 - $73,404 • Onsite

About The Position

The Center Manager is responsible for managing the operational aspects of assigned Golden Valley Health Centers (GVHC) sites to support access to services, customer service, quality, cost, and delivery performance in alignment with the organization's mission, strategic goals, and values. The role supports the Merced SHAW and Merced Women's Clinics and provides direction to strengthen the performance, skills, and knowledge of practice staff.

The position coordinates clinical and administrative operations, supervises staff, supports healthcare service development, and uses operational and financial data to improve efficiency and quality. It also manages staffing processes, budgets, supplies, audits, quality initiatives, and the maintenance of a clean, safe, and welcoming facility. Travel to multiple sites is required. The schedule is Monday through Saturday, with varied hours from 8:00 a.m. to 5:00 p.m.

Requirements

• High school diploma or GED and at least three years of ambulatory experience with progressively increasing responsibility.
• Supervisory experience in an ambulatory care setting.
• Knowledge of ambulatory care and CPT/ICD-9 coding procedures.
• Familiarity with Medi-Cal, Medicare, and commercial insurance billing procedures.
• Knowledge of EHR.
• Excellent social skills, professional demeanor, and leadership ability.
• Ability to use initiative, independent judgment, and discretion.
• Proficiency in Microsoft Word and Excel.
• Ability to motivate others, work with minimal supervision, meet deadlines, and prioritize tasks.
• Ability to interact effectively with operational and clinical personnel, analyze data, develop plans, manage work, and solve problems.
• Excellent customer service skills and demonstrated ability to build effective relationships with coworkers, supervisors, and leaders.
• Valid CDL and vehicle insurance.
• Ability to travel to multiple sites.
• Ability to occasionally lift and/or move up to 25–50 pounds; close vision and ability to adjust focus are required.

Responsibilities

• Demonstrate effective communication and problem-solving skills.
• Support and foster staff understanding of GVHC's mission, vision, and values.
• Coordinate and manage assigned site operations, including front office, clinical records, health promotions, and back-office clinical functions.
• Collaborate with clinical leadership and providers to develop, implement, and evaluate healthcare services.
• Achieve access and profitability objectives.
• Supervise clinical support staff in collaboration with the DON and nursing leadership to support quality and staff competency.
• Integrate Patient Centered Care principles and GVHC CARE communication skills into operational functions.
• Lead employees, clarify expectations, and maintain personal effectiveness under pressure.
• Collaborate with the HIT Program Manager and DON to maximize use of HIT programs.
• Use data to improve efficiency and quality and empower staff.
• Develop, monitor, and analyze site budgets and financial information with the CFO and DOO, and use resources economically.
• Develop, share, and update site data, dashboards, and reports with staff.
• Promote, support, and participate in quality improvement initiatives.
• Conduct audits, work with auditing agencies, and provide feedback to reduce errors and improve processes, quality, and performance.
• Evaluate and consult with employees; complete ADP timesheets; review time-off requests; and adjust staffing in accordance with GVHC policies.
• Track time-off requests and coordinate absences and schedule changes with other sites, supervisors, and relevant GVHC employees.
• Participate in staff selection, training, and supervision, supporting patient-centered hiring, onboarding, and training.
• Build employee morale and motivation, and ensure employees understand their roles, expected results, and available resources.
• Work with supervisors and management personnel to ensure adherence to standards, policies, and procedures.
• Oversee ordering and inventory of site supplies.
• Maintain a clean, safe, and welcoming facility.
• Attend designated meetings and perform other duties as assigned.
• Work with the communication task force and communication trainers to ensure high-quality communication and customer care that meets or exceeds organizational goals.
• Follow safety rules, promptly report accidents, and correct minor safety hazards.

Benefits

• Medical coverage, including a $0 deductible option and out-of-pocket maximums of $2,000 for an individual and $4,000 for a family.
• PPO coverage options.
• Dental coverage.
• Vision coverage.
• 403(b) plan with employer match.
• Flexible spending account plans.
• Gym discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED