Center Manager I (Merced SHAW / Merced Women's)

Available Staff Positions • Merced, CA

23h • Onsite

About The Position

The Center Manager is responsible for managing operational aspects of specified Golden Valley Health Centers sites to support access to services, customer service, quality, cost, and delivery performance in alignment with GVHC’s mission, strategic goals, and values. This role supports the Merced SHAW and Merced Women’s Clinics and provides direction to enhance practice staff performance, skills, and knowledge. The schedule varies Monday through Saturday, with hours listed as 8:00 a.m. to 5:00 p.m. Travel to multiple sites is required.

The Center Manager coordinates site operations across front office, clinical records, health promotions, and back-office clinical functions, and works with clinical and organizational leaders to support healthcare services, budgets, quality improvement, staffing, and effective use of resources. The position supervises clinical support staff in collaboration with nursing leadership and helps foster patient-centered care, effective communication, and a safe, welcoming clinic environment.

Requirements

• High school diploma or GED.
• At least three years of ambulatory experience demonstrating progressive responsibility.
• Supervisory experience in an ambulatory care setting.
• Knowledge of ambulatory care and CPT/ICD-9 coding procedures.
• Familiarity with Medi-Cal, Medicare, and commercial insurance billing procedures.
• Knowledge of EHR systems.
• Proficiency in Microsoft Word and Excel.
• Excellent social skills, professional demeanor, and leadership skills.
• Ability to use initiative, independent judgment, and discretion.
• Ability to motivate others, work with minimal supervision, meet deadlines, and prioritize tasks.
• Ability to interact effectively with operational and clinical personnel; collect, correlate, and analyze data; develop plans; manage work; and solve problems.
• Excellent customer service skills and demonstrated ability to build effective relationships with coworkers, supervisors, and leaders.
• Valid CDL and vehicle insurance.
• Ability to travel to multiple sites.
• Ability to occasionally lift and/or move 25–50 pounds; close vision and ability to adjust focus are required.

Responsibilities

• Coordinate and manage assigned site operations, including front office, clinical records, health promotions, and back-office clinical functions.
• Collaborate with clinical leadership and providers to develop, implement, and evaluate healthcare services.
• Work toward access and profitability objectives.
• Supervise clinical support staff in collaboration with the DON and nursing leadership to support quality and staff competencies.
• Integrate Patient Centered Care principles and GVHC CARE communication skills into operational functions.
• Lead employees, set expectations, motivate staff, and maintain effectiveness under pressure.
• Collaborate with the HIT Program Manager and DON to maximize utilization of HIT programs.
• Use data to support efficiency, quality improvement, and staff empowerment.
• Develop, monitor, and analyze site budgets and financial information with the CFO and DOO; use resources effectively and economically.
• Develop, share, and update site data, dashboards, and reports with staff to support transparency.
• Promote, support, and participate in quality improvement initiatives.
• Conduct audits, work with auditing agencies, and provide feedback to reduce errors and improve processes, quality, and performance.
• Conduct employee evaluations and consultations; complete ADP timesheets; review time-off requests and make staffing adjustments under GVHC policies.
• Track time-off requests and coordinate with other sites, supervisors, and relevant employees about absences or schedule changes.
• Participate in staff selection, training, and supervision, ensuring patient-centered principles inform hiring, onboarding, and training.
• Support employee morale and motivation, and ensure staff understand their roles, expected results, and available resources.
• Work with supervisors and other management personnel to ensure adherence to standards, policies, and procedures.
• Oversee ordering and inventory processes for site supplies.
• Maintain a clean, safe, and welcoming facility; follow safety rules, report accidents promptly, and correct minor safety hazards.
• Attend designated meetings and perform other duties as assigned.
• Work with the communication task force and communication trainers to support high-quality communication and customer care that meets or exceeds organizational goals.

Benefits

• Medical coverage, including $0 deductible and $2,000 individual/$4,000 family out-of-pocket maximum options, with PPO coverage.
• Dental coverage.
• Vision coverage.
• 403(b) with employer match.
• Flexible spending account plans.
• Gym discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED