Community Banker I - Fresno Shaw

Bank of the Sierra • Fresno, CA

5h

About The Position

The Community Banker role is a progressive branch career path with increasing responsibility for customer service, teller transactions, account opening, operational controls, relationship support, and branch leadership. Responsibilities are cumulative by level, and advancement is based on demonstrated proficiency, adherence to policy and compliance requirements, sound judgment, customer service capability, and readiness to assume broader responsibility with greater independence.

At Level I, the role provides foundational branch service. The Community Banker creates a welcoming customer experience, accurately processes routine teller transactions, opens basic consumer accounts, and recognizes opportunities to connect customers with appropriate bank solutions. The role operates within defined procedures, protects customer information, and escalates exceptions, risk concerns, and complex needs.

This position operates in a professional office environment and routinely uses standard office equipment. The work environment's noise level is usually moderate. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Employment with Bank of the Sierra is at-will.

Requirements

• Strong customer service, communication, and professionalism, with the ability to interact tactfully with customers and employees.
• Accuracy, attention to detail, confidentiality, and risk awareness, with adherence to policies, procedures, dual-control requirements, and regulatory expectations.
• Ability to identify customer needs, explain products and services, make appropriate referrals, and deepen customer relationships.
• Knowledge of cash handling, teller operations, account opening, branch systems, quality assurance, and operational reporting appropriate to the level.
• Ability to manage priorities, meet deadlines, support branch coverage, and contribute to a positive team environment.
• Working knowledge of Microsoft Office Suite and ability to navigate multiple computer systems.
• High school diploma or equivalent required.

Nice To Haves

• Related banking, branch operations, customer service, sales, account opening, cash handling, or leadership experience preferred based on level.

Responsibilities

• Provide professional customer service, process teller transactions, resolve routine service requests, and refer customers to appropriate bank products, services, or business partners.
• Open and maintain deposit accounts, complete required documentation, explain account features, and handle customer information accurately and confidentially.
• Maintain cash drawer accuracy and support vault, ATM, wire, callback, balancing, certification, and operational reporting activities as assigned and appropriate to the level.
• Follow bank policies, procedures, security practices, dual-control requirements, compliance expectations, fraud prevention standards, and confidentiality requirements.
• Identify customer needs, promote relationship-building, support referrals and cross-sell opportunities, and contribute to branch goals and a positive customer experience.
• Perform other duties and provide support to other branches, the retail network, community, training, or operational initiatives as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED