Center Manager - Paws Pet Resort

BEST FRIENDS PET CARE INC•San Clemente, CA

1d•$70,000 - $75,000•Onsite

About The Position

Best Friends Pet Care is seeking a hands-on Center Manager to lead a pet care facility and its team, creating a safe, caring, and welcoming experience for pets and their families. The manager oversees daily pet care operations, including feeding, medication, grooming, exercise, and playtime, and ensures pets’ health and behavior are monitored through accurate records. The role is responsible for maintaining facility safety and quality standards, responding to emergencies with the District Manager, and staying current with applicable regulations. The Center Manager recruits, mentors, and leads a team of 10 or more animal care professionals, coordinates communication between frontline employees and headquarters, and creates schedules that balance high-quality care with budget needs. The position also manages client service and relationships, payroll, budgets, financial reporting, inventory, purchasing, and community outreach in partnership with the marketing team. It requires adapting and solving problems in a fast-paced environment. The role requires the ability to lift large dogs. The listed annual salary range is $70,000 to $75,000; incentives and overtime opportunities may also be available where applicable.

Requirements

At least 2 years of management experience overseeing a team of 10 or more employees.
Hands-on animal care experience and a strong understanding of animal behavior, health, and welfare practices.
Ability to lift large dogs.
Proactive, organized, and adaptable approach in a busy environment.
Strong communication skills and demonstrated ability to inspire, motivate, and lead.
Financial management expertise, including payroll, budgets, and expense control.

Nice To Haves

Bachelor’s degree in Animal Science, Business Management, or a related field.
Desire to continue education and training with a pet care organization.

Responsibilities

Lead daily pet care operations, including feeding, medicating, grooming, exercise, and playtime.
Keep records to monitor each pet’s health and behavior.
Enforce safety protocols and maintain the boarding facility to company standards and applicable regulations.
Handle emergencies in collaboration with the District Manager.
Recruit, mentor, and lead a team of 10 or more animal care professionals.
Serve as a liaison between frontline team members and headquarters staff.
Create schedules that balance pet care quality with budget efficiency.
Deliver exceptional client service and build lasting client relationships that encourage loyalty, referrals, and community.
Encourage client feedback and identify ways to improve the client experience.
Manage payroll, budgets, financial reporting, and expense control in collaboration with the District Manager and administrative support team.
Manage inventory and coordinate purchasing to maintain supplies.
Work with the marketing team on community outreach and partnerships to promote services and visibility.
Adapt to challenges and solve problems professionally in a fast-paced environment.