Center Manager-8041

GREASE MONKEY INTERNATIONAL•Rapid City, SD

6d•Onsite

About The Position

The Center Manager is the operational and cultural leader of the service center, responsible for delivering exceptional customer experiences while driving sales, profitability, and team performance. The role owns the full business, balancing hands-on leadership in the bay with strategic oversight of revenue, cost control, safety, and talent development. The manager ensures the center runs efficiently, safely, and profitably while building a high-performing, service-driven team. Responsibilities span vehicle health checks and fleet relationships, staffing, compliance, and P&L management.

Requirements

High school diploma or equivalent required.
At least 3 years of people leadership experience.
Strong understanding of P&L management, cost control, and revenue growth strategies.
Proven track record of achieving or exceeding sales and operational KPIs.
Experience in a high-volume, customer-facing environment, such as automotive, retail, or restaurant.
Comfort using POS systems, scheduling tools, and standard business software.
Strong business acumen, problem-solving ability, and decision-making skills.
Strong communication skills and the ability to motivate and influence others.
Ability to stand, walk, bend, and move throughout the service center for extended periods.
Ability to lift up to 20 pounds.
Availability to work weekends and evening hours based on business needs; expected to spend around 50 hours per week on site.

Nice To Haves

Automotive or service retail management experience preferred.

Responsibilities

Deliver a best-in-class customer experience grounded in trust, transparency, and efficiency.
Build lasting relationships with customers and local fleet accounts to drive repeat business.
Lead a consistent, high-quality sales process, including vehicle health checks and service recommendations.
Drive revenue growth by meeting or exceeding sales targets across services, memberships if applicable, and fleet partnerships.
Resolve customer concerns with urgency and professionalism, ensuring follow-through and documentation.
Own and manage the center’s P&L, including revenue, labor, and operating expenses.
Control costs across labor, parts, inventory, and overall shop expenses.
Oversee daily operations, including service bay efficiency, workflow, scheduling, and store readiness.
Maintain accurate inventory levels and ensure proper ordering, usage, and tracking of parts and supplies.
Execute scheduling, reporting, and administrative tasks using company systems.
Lead from the front by actively working alongside the team in daily operations.
Build, coach, and develop a high-performing team of service technicians and leaders.
Create a culture rooted in accountability, teamwork, safety, and customer focus.
Manage the employee lifecycle, including hiring, onboarding, training, performance management, and, when necessary, discipline and termination.
Ensure team members are trained, certified, and technically proficient.
Establish clear expectations, performance standards, and development plans.
Champion a safety-first environment and ensure adherence to OSHA and company safety standards.
Conduct regular safety training and inspections, and enforce compliance across operations.
Ensure equipment and service areas are properly maintained, functional, and safe.
Monitor and protect company assets, customer vehicles, and facility security.
Maintain compliance with local, state, and federal regulations.
Build relationships in the local community to drive awareness and business growth.
Partner with leadership on marketing initiatives and local promotions.
Identify opportunities to grow the business through innovation, partnerships, and operational improvements.