Center Manager I

Exer Medical Corporation•Orange, CA

6d•Onsite

About The Position

The Center Manager I assists in supervising and executing the daily activities of an Exer center to support effective operations and customer satisfaction. The role oversees clinic staff and daily schedules, helps hire, train, and mentor teammates, and collaborates with regional and corporate teams. It also manages patient service, clinic operations, billing, cash deposits, supplies, facilities, and community marketing activities in accordance with company policies and applicable compliance standards. The position is center-based in a clinical setting and may require travel to other centers. The clinic operates 363 days per year for 12 hours per day, and the manager must be willing to work some nights and weekends. The role involves moderate noise and potential exposure to infectious diseases and blood-borne pathogens, as well as access to confidential and sensitive information.

Requirements

1–3 years of successful experience in a leadership role interacting with staff; healthcare and/or retail experience is preferred.
Patient-focused approach and ability to deliver professional, courteous, sensitive, and positive customer service.
Flexible schedule and strong work ethic; willingness to work some nights and weekends to oversee clinic activities.
Ability to multitask and function in a fast-paced environment with changing priorities.
Ability to lead by example, motivate a team, remain calm, and communicate appropriately with customers and employees, including those who may become angry or raise their voices.
Dependability, accountability, and a strong sense of urgency.
Excellent interpersonal and communication skills.
Strong analytical skills and attention to detail.
Comfort with computers and ability to learn and use software, including Microsoft Suite, email, Google documents, and ADP.
Ability to maintain a clean, healthful, and professional appearance.
Ability to travel to other centers.
Ability to stand and sit for four hours at a time; use hands to finger, handle, and reach; bend and stoop; and bend, lift, and carry up to 25 pounds.
Ability to hear, speak, and write effectively in English.
Ability to handle confidential and sensitive information with ongoing discretion and secure information management.

Nice To Haves

Bachelor’s degree in business or a related discipline, or equivalent experience; preferred but not required.
Experience in healthcare and/or retail leadership.
Knowledge of HIPAA, OSHA, and other state and federal requirements.
Experience with Codonix and VIPA computer applications.

Responsibilities

Oversee and manage the assigned clinic, and potentially assist with another clinic on a temporary basis.
Interview, hire, train, and mentor teammates as appropriate.
Prepare the monthly clinic schedule, approve payroll punches, identify attendance issues, handle call-outs, and ensure appropriate staffing.
Develop agendas and conduct staff meetings and daily huddles to communicate goals and reinforce compliance and company standards.
Motivate and lead the team in a positive, team-oriented environment.
Collaborate with regional and corporate teams to operate centers effectively and efficiently.
Manage the clinic budget and uphold the Employee Handbook, customer service and dress code guidelines, core values, HIPAA requirements, and other business and compliance standards.
Provide proactive customer service, resolve service issues, welcome patients, and ensure patient needs and concerns are addressed promptly.
Manage appointment or virtual queue systems to support patient flow, reduce wait times, and identify opportunities to maximize capacity.
Manage daily center operations, fill in for employee breaks or tasks as needed, and maintain checklists with a focus on safety and cleanliness.
Maintain accurate patient EMR records and ensure timely and appropriate billing of services.
Manage cash deposit procedures.
Manage supply orders and services according to inventory and business needs, coordinating with vendors.
Maintain the clinic in clean, working condition; identify facility improvements and oversee repairs or assist with major capital improvements.
Promote clinic products and programs and maintain knowledge of competing offerings.
Build community relationships and partnerships, develop community events, and conduct grassroots marketing to raise awareness and drive clinic traffic.
Perform other duties required to help the company meet its goals.
Supervise clinic staff, including Front Desk, Medical Assistants, Xray Techs, and Nurses, and serve as clinic liaison with medical providers, operations management, training, corporate teams, and external vendors.