Center Manager I

Exer Urgent Care•Los Angeles, CA

6d•$0 - $72,384•Onsite

About The Position

The Center Manager I assists with supervising and carrying out the daily activities of an Exer clinic to support effective operations and customer satisfaction in accordance with company policies, practices, and procedures. The role oversees clinic staff and may temporarily assist with managing another clinic. It includes responsibility for staffing, schedules, team leadership, budgets, patient service, clinic operations, billing, supplies, facilities, and community marketing. The manager leads by example to deliver patient-centered customer service, resolve patient concerns, support efficient patient flow, and maintain a safe, clean, compliant clinic. The position supervises clinic personnel and serves as a liaison with medical providers, operations management, training, corporate teams, and external vendors. The role is center-based, requires travel to other centers, and involves working some nights and weekends.

Requirements

Patient-focused and able to deliver professional, courteous, sensitive, and positive customer service.
Self-starter with a flexible schedule and strong work ethic; willing to work some nights and weekends.
Able to multitask and work in a fast-paced environment with changing priorities.
Effective leadership skills, including leading by example, motivating a team, and remaining calm and appropriate with upset customers or employees.
Dependable and accountable, with a strong sense of urgency.
Excellent interpersonal and communication skills.
Strong analytical skills and attention to detail.
Comfortable using computers and able to learn and use software such as Microsoft applications, email, Google documents, and ADP.
1–3 years of successful experience in a leadership role interacting with staff, preferably in healthcare and/or retail.
Must be able to hear, speak, and write effectively in English.
Must maintain a clean, healthful, and professional appearance.
Must manage confidential and sensitive information with ongoing discretion and security.

Nice To Haves

Knowledge of HIPAA, OSHA, and other state and federal requirements.
Experience with Codonix and VIPA computer applications.
Bachelor’s degree in business or a related discipline, or equivalent experience.

Responsibilities

Oversee and manage an assigned clinic, and potentially assist with another clinic on a temporary basis.
Interview, hire, train, and mentor teammates as appropriate.
Prepare monthly clinic schedules, approve daily payroll punches, identify attendance issues, and handle call-outs to maintain appropriate staffing.
Develop agendas and conduct staff meetings and daily huddles to communicate goals, align staff, and enforce policies and standards.
Motivate and lead the team in a positive, team-oriented environment.
Collaborate with regional and corporate teams to operate centers effectively and efficiently.
Manage the clinic budget.
Follow and uphold the Employee Handbook, customer service and dress code guidelines, core values, HIPAA, and other business and compliance standards.
Provide proactive customer service, welcome patients, and resolve service issues in a positive and timely manner.
Interact with patients in person, by phone, and by email to ensure they are informed and their needs and concerns are addressed.
Manage appointment or virtual queue systems to support patient flow, reduce wait times, and maximize capacity.
Manage daily clinic operations, fill in for employee breaks or tasks as needed, and maintain checklists with an emphasis on safety and cleanliness.
Perform Medical Assistant or MA/XRT functions only if clinically trained and holding all applicable training, licenses, and certifications.
Maintain accurate patient EMR records.
Ensure all services are billed appropriately and in a timely manner.
Manage cash deposit procedures.
Manage supply orders and services according to inventory and business needs, working with vendors to meet agreements.
Maintain the clinic in clean, working condition, identify facility improvements, and oversee repairs or assist with major capital improvements.
Understand Exer products and programs and competitive offerings to promote the clinics.
Build community relationships and partnerships, develop community events, and conduct grassroots marketing to raise awareness and drive clinic traffic.
Perform other duties needed to help the company meet its goals.