Center Manager I

Exer Urgent Care•Orange, CA

6d•$0 - $72,384•Onsite

About The Position

The Center Manager I assists with supervising and executing the center’s daily activities to ensure effective operations and customer satisfaction in accordance with Exer’s policies, practices, and procedures. The role oversees an assigned clinic and may temporarily assist with another clinic. It leads and supports clinic staff, manages schedules and budgets, promotes a positive team environment, and upholds company policies and compliance standards. The manager provides and models proactive, patient-focused customer service; addresses service issues; and helps manage appointment or virtual queues to support patient flow and clinic capacity. Responsibilities also include day-to-day clinic operations, patient EMR records, timely billing, cash deposits, supply and vendor coordination, and maintaining a clean and safe facility. The role also promotes Exer’s services and develops community relationships and marketing activities. This is a center-based role in a clinical setting, with travel to other centers. The clinic is open 363 days per year for 12 hours per day, and the manager must be willing to work some nights and weekends. The position supervises clinic staff and serves as a liaison with medical providers, operations management, training, corporate teams, and external vendors.

Requirements

Must be patient-focused and consistently deliver professional, courteous, sensitive, and positive customer service.
Must be a self-starter with a flexible schedule and strong work ethic, and willing to work some nights and weekends to oversee clinic activities.
Ability to multitask and work in a fast-paced environment with changing priorities.
Ability to lead by example, motivate a team, remain calm, and communicate appropriately with customers and employees, including when they are angry or raise their voices.
Dependable and accountable, with a strong sense of urgency.
Excellent interpersonal and communication skills.
Strong analytical skills and attention to detail.
Comfort with computers and ability to learn and use necessary software, including Microsoft Suite, email, Google documents, and ADP.
1–3 years of successful leadership experience interacting with staff, preferably in healthcare and/or retail.
Ability to maintain a clean, healthful, and professional appearance.
Ability to work in a clinical setting with moderate noise and potential exposure to infectious diseases and blood-borne pathogens.
Ability to travel to other centers; stand and sit for four hours at a time; use hands to finger, handle, and reach; bend and stoop; and bend, lift, and carry up to 25 pounds.
Ability to hear, speak, and write effectively in English.
Ability to handle confidential and sensitive information with ongoing discretion and secure information management.

Nice To Haves

Bachelor’s degree in business or a related discipline, or equivalent experience; preferred but not required.
Knowledge of HIPAA, OSHA, and other state and federal requirements.
Experience with Codonix and VIPA computer applications.
Leadership experience in healthcare and/or a retail environment.

Responsibilities

Oversee and manage the assigned clinic and, when needed, temporarily assist with another clinic.
Interview, hire, train, and mentor teammates as appropriate.
Prepare the monthly clinic schedule; approve daily payroll punches; identify attendance issues such as unauthorized overtime or meal-break violations; and manage call-outs to maintain appropriate staffing.
Develop agendas and conduct staff meetings and daily huddles to communicate goals, align staff, and reinforce compliance and company standards.
Motivate and lead the team in a positive, team-oriented environment, and collaborate with regional and corporate teams to operate centers effectively and efficiently.
Manage the clinic budget and uphold the Employee Handbook, customer service and dress-code guidelines, core values, HIPAA requirements, and other business and compliance standards.
Provide and model exceptional, proactive customer service; welcome patients; and resolve service issues in a positive, timely manner under company policies.
Interact with patients to ensure they feel informed and understood and that their needs or concerns are addressed promptly, in person, by phone, or by email.
Manage the appointment or virtual queue system to support patient flow, reduce wait times, and identify opportunities to maximize capacity while maintaining strong daily census.
Manage day-to-day center operations, cover employee breaks or tasks as needed, and maintain checklist items with a focus on safety and cleanliness. Perform MA or MA/XRT functions only if clinically trained and appropriately licensed or certified.
Maintain accurate patient EMR records and ensure timely, appropriate billing of services.
Manage cash deposit procedures.
Manage supply orders and services according to inventory and business needs, coordinating with vendors to ensure delivery as agreed.
Maintain the clinic in clean, working condition; identify facility improvements and oversee repairs, or assist with major capital improvements.
Promote the clinics by learning about Exer’s and competitors’ products and programs; build community relationships and partnerships; and develop community events and grassroots marketing efforts.
Perform other duties required to help the company meet its goals.
Supervise clinic staff and serve as the clinic liaison with medical providers, operations management, the training team, corporate teams, and external vendors.