Center Manager I

Exer Medical Corporation•Greater Los Angles Area, CA

6d•Onsite

About The Position

The Center Manager I assists with supervising and executing the daily activities of an Exer center to support effective operations and customer satisfaction in accordance with company policies, practices, and procedures. The role oversees an assigned clinic, may temporarily assist with another clinic, and supervises clinic staff while coordinating with medical providers, operations management, training, corporate teams, and external vendors. The manager leads staffing, scheduling, payroll approvals, team communication, customer service, clinic operations, billing, cash deposits, inventory, facilities, and community marketing. The role calls for a patient-focused leader who promotes a positive team environment and helps deliver convenient, caring urgent care. Centers operate 363 days per year for 12 hours per day, and the manager must be willing to work some nights and weekends.

Requirements

Patient-focused, professional, courteous, sensitive, and positive approach to customer service.
Flexible schedule and strong work ethic, with willingness to work some nights and weekends and oversee activities at a clinic open 363 days per year for 12 hours per day.
Ability to multitask and work in a fast-paced environment with changing priorities.
Leadership ability, including leading by example, motivating a team, and remaining calm and appropriate when interacting with upset customers or employees.
Dependability, accountability, and a strong sense of urgency.
Excellent interpersonal and communication skills.
Strong analytical skills and attention to detail.
Comfort with computers and ability to learn and use software including Microsoft Suite, email, Google documents, and ADP.
Bachelor’s degree in business or a related discipline, or equivalent experience, preferred but not required.
1–3 years of successful experience in a leadership role interacting with staff, preferably in healthcare or retail.

Nice To Haves

Knowledge of HIPAA, OSHA, and other state and federal requirements.
Experience with Codonix and VIPA computer applications.
Bachelor’s degree in business or a related discipline, or equivalent experience.

Responsibilities

Oversee and manage the assigned clinic, and provide temporary assistance managing another clinic when needed.
Interview, hire, train, mentor, motivate, and lead clinic teammates as appropriate.
Create the monthly clinic schedule, approve daily payroll punches, address attendance and payroll issues, respond to call-outs, and ensure appropriate staffing.
Develop agendas and conduct staff meetings and daily huddles to communicate goals and reinforce company policies and standards.
Collaborate with regional and corporate teams to operate centers effectively and efficiently, and manage the clinic budget.
Uphold the Employee Handbook and applicable customer service, dress code, core value, HIPAA, and other compliance standards.
Provide proactive customer service, resolve customer service issues promptly and positively, and ensure patient interactions across in-person, phone, and email touchpoints meet company standards.
Manage appointment or virtual queue systems to support patient flow, reduce wait times, and identify opportunities to maximize capacity.
Manage daily center operations, cover employee breaks or tasks as needed, and maintain checklists with attention to safety and cleanliness.
Maintain accurate patient EMR records and ensure timely, appropriate billing of services.
Manage cash deposit procedures, supply orders, vendor services, clinic cleanliness, repairs, and facilities improvements.
Promote company products and programs, build community relationships and partnerships, and develop community events and grassroots marketing efforts.
Perform other duties needed to help the company meet its goals.