Center Manager I

Exer Urgent Care•Los Angeles, CA

6d•$0 - $72,384•Onsite

About The Position

The Center Manager I assists with supervising and executing the center’s daily activities to support effective operations and customer satisfaction in accordance with Exer policies, practices, and procedures. The role oversees an assigned clinic and may temporarily assist with another clinic. It leads and supports staff, manages scheduling and staffing coverage, maintains budgets and operational standards, and collaborates with regional and corporate teams. The Center Manager provides proactive, patient-focused customer service, addresses service concerns, and manages appointment or virtual queue flow to support patient access and clinic capacity. Operational responsibilities include maintaining patient records and timely billing, managing deposits and supplies, coordinating vendors and facility repairs, and maintaining a clean and safe clinic. The manager also promotes clinic services through community relationships, events, and grassroots marketing. The position supervises clinic staff and serves as a liaison with medical providers, operations management, training, corporate teams, and external vendors. Work is center-based in a clinical setting, with travel to other centers. The role requires maintaining professional appearance and discretion when handling confidential information, and involves potential exposure to infectious diseases and blood-borne pathogens.

Requirements

Be patient-focused and consistently deliver professional, courteous, sensitive, and positive customer service.
Be a self-starter with a flexible schedule and strong work ethic; be willing to work some nights and weekends to oversee clinic activities.
Be able to multitask and work in a fast-paced environment with changing priorities.
Demonstrate effective leadership, lead by example, motivate a team, and remain calm and appropriate when interacting with upset customers or employees.
Be dependable and accountable, with a strong sense of urgency.
Have excellent interpersonal and communication skills.
Have strong analytical skills and attention to detail.
Be comfortable using computers and learning and using software such as Microsoft Suite, email, Google Documents, and ADP.
Have 1–3 years of successful leadership experience interacting with staff, preferably in healthcare or retail.
Be able to travel to other centers.
Maintain a clean, healthful, and professional appearance.
Be able to stand and sit for four hours at a time; use hands to finger, handle, and reach; bend and stoop; and bend, lift, and carry up to 25 pounds.
Be able to hear, speak, and write effectively in English.
Exercise ongoing discretion and secure management of confidential and sensitive information.

Nice To Haves

Knowledge of HIPAA, OSHA, and other state and federal requirements.
Experience with Codonix and VIPA computer applications.
A bachelor’s degree in business or a related discipline, or equivalent experience.

Responsibilities

Oversee and manage an assigned clinic, with possible temporary assistance managing another clinic.
Interview, hire, train, and mentor teammates as appropriate.
Prepare the monthly clinic schedule, approve daily payroll punches, identify attendance issues, handle call-outs, and ensure appropriate staffing.
Develop agendas and conduct staff meetings and daily huddles to communicate goals, align staff, and reinforce compliance and company standards.
Motivate and lead the team in a positive, team-oriented environment.
Collaborate with regional and corporate teams to operate centers effectively and efficiently.
Manage the clinic budget and uphold the Employee Handbook and applicable company, customer-service, dress-code, HIPAA, and compliance standards.
Provide proactive customer service, welcome patients, and resolve service issues promptly and in accordance with company policies.
Interact with patients to ensure they are informed, understood, and have their needs met or concerns addressed.
Manage appointment or virtual queue systems to improve patient flow, reduce wait times, and maximize clinic capacity.
Manage day-to-day center operations, fill in for employee breaks or tasks as needed, and maintain checklists with a focus on safety and cleanliness.
Maintain accurate electronic medical records and ensure timely, appropriate billing of services.
Manage cash deposit procedures, supply orders, vendor services, and clinic facility maintenance and repairs.
Promote clinic products and programs, establish community relationships and partnerships, and develop community events and grassroots marketing efforts.
Perform other duties required to help the company meet its goals.