Center Manager I

Exer Medical Corporation•Greater Los Angles Area, CA

6d•Onsite

About The Position

The Center Manager I assists with supervising and executing the daily activities of an assigned Exer clinic to support effective operations and customer satisfaction in accordance with company policies and procedures. The role leads clinic staff, coordinates staffing and schedules, supports hiring and training, manages budgets and administrative processes, and helps maintain a safe, clean, and efficient clinical environment. The manager also promotes patient-centered service, resolves patient concerns, supports patient flow, maintains accurate records and timely billing, and builds community relationships to raise awareness of the clinic. The position is based in a clinical setting and may require travel to other centers.

Requirements

Patient-focused, with the ability to deliver professional, courteous, sensitive, and positive customer service.
Self-starter with a strong work ethic and flexible schedule; must be willing to work some nights and weekends.
Ability to multitask and work in a fast-paced environment with changing priorities.
Ability to lead by example, motivate a team, remain calm, and communicate appropriately with customers and employees, including when they are upset.
Dependable and accountable, with a strong sense of urgency.
Excellent interpersonal and communication skills.
Strong analytical skills and attention to detail.
Comfort with computers and ability to learn and use software such as Microsoft Suite, email, Google Documents, and ADP.
One to three years of successful leadership experience interacting with staff, preferably in healthcare and/or retail.
Ability to travel to other centers.
Ability to stand and sit for four hours at a time; use hands to finger, handle, and reach; bend and stoop; and lift and carry up to 25 pounds.
Ability to hear, speak, and write effectively in English.
Ability to maintain a clean, healthful, and professional appearance.
Ability to exercise ongoing discretion and securely manage confidential and sensitive information.

Nice To Haves

Knowledge of HIPAA, OSHA, and other state and federal requirements.
Experience with Codonix and VIPA computer applications.
Bachelor’s degree in business or a related discipline, or equivalent experience.

Responsibilities

Oversee and manage an assigned clinic and, temporarily, assist with managing another clinic.
Interview, hire, train, mentor, and supervise clinic teammates as appropriate.
Prepare the monthly clinic schedule, approve daily payroll punches, address attendance issues, and ensure appropriate staffing in response to call-outs.
Conduct staff meetings and daily huddles to communicate goals, align the team, and reinforce company policies and standards.
Motivate and lead the team in a positive, team-oriented environment and collaborate with regional and corporate teams.
Manage the clinic budget and uphold the Employee Handbook, customer service and dress code guidelines, core values, HIPAA, and other business and compliance standards.
Deliver proactive customer service, welcome patients across in-person, email, and phone interactions, and resolve service issues promptly and in accordance with company policies.
Help patients feel informed and ensure their needs are met and concerns are addressed in a timely manner.
Manage appointment or virtual queue systems to support patient flow, reduce lengthy waits, and identify opportunities to maximize clinic capacity.
Manage day-to-day clinic operations, fill in for employee breaks or tasks as needed, and maintain operational checklists with a focus on safety and cleanliness.
Maintain accurate patient EMR records and ensure timely, appropriate billing of services.
Manage cash deposit procedures, supply orders, vendor services, and inventory-related business needs.
Keep the clinic clean and in working condition, identify facility improvements, and oversee repairs or assist with major capital improvements.
Promote clinic products and programs, establish community relationships and partnerships, and organize community events and grassroots marketing to raise awareness and drive clinic traffic.
Perform other duties needed to help the company meet its goals.