Center Manager & Director of Community Growth - iCRYO

iCRYO•Chicago, IL

About The Position

iCRYO Edgewater is seeking an energetic, personable, and motivated leader to manage daily operations at its recovery, wellness, anti-aging, and self-care center while growing the center’s community presence. This hands-on role combines team leadership, client experience, sales, and community outreach. The manager will help shape the center’s success by building relationships, motivating the team, and creating opportunities for business growth. Success in the role means maintaining a well-run center and motivated team, providing a positive Guest experience, growing memberships, and expanding community relationships that bring in new business. This opportunity is suited to someone who wants to take ownership, build relationships, and help grow a business.

Requirements

Experience in management, sales, business development, or a customer-focused leadership role.
Strong communication and relationship-building skills.
Comfort managing employees and introducing oneself to potential community partners.
Strong organizational skills, accountability, and a results-driven mindset.
An entrepreneurial spirit and enthusiasm for helping grow a business.

Nice To Haves

Experience in wellness, fitness, hospitality, or membership-based businesses.

Responsibilities

Oversee daily operations, staffing, scheduling, and the overall Guest experience.
Lead, support, and motivate the team while maintaining a positive and accountable work environment.
Ensure the center operates safely, professionally, and according to iCRYO standards.
Build relationships with local businesses, residential buildings, fitness organizations, and community partners.
Develop business opportunities through partnerships, networking, events, and local promotions.
Generate new leads and convert relationships into booked Guests, memberships, and revenue.
Help drive membership sales, packages, renewals, and repeat business.
Coach staff on sales and delivering exceptional Guest experiences.
Build relationships with Guests and encourage them to return.
Monitor sales, memberships, outreach activity, and basic operating expenses.
Keep ownership informed of center performance, challenges, and opportunities.
Identify ways to improve operations and grow revenue.