Center Manager & Director of Community Growth

iCRYO - Edgewater, IL•Chicago, IL

About The Position

iCRYO Edgewater is seeking an energetic, personable, and motivated leader to manage the center’s daily operations and help grow its presence in the community. This hands-on position combines team leadership, client experience, sales, and community outreach. The role offers the opportunity to help shape the center’s success as it grows. Success means maintaining a well-run center and motivated team, providing a positive Guest experience, growing memberships, and expanding community relationships that bring new business to the center. The position is suited to someone who enjoys taking ownership, building relationships, and helping a business grow.

Requirements

Experience in management, sales, business development, or a customer-focused leadership role.
Outgoing personality with strong communication and relationship-building skills.
Comfort managing employees and introducing oneself to potential community partners.
Strong organizational skills, accountability, and a results-driven mindset.
Entrepreneurial spirit and enthusiasm for helping grow a business.

Nice To Haves

Experience in wellness, fitness, hospitality, or membership-based businesses.

Responsibilities

Oversee daily operations, staffing, scheduling, and the overall Guest experience.
Lead, support, and motivate the team while maintaining a positive and accountable work environment.
Ensure the center operates safely, professionally, and according to iCRYO standards.
Build relationships with local businesses, residential buildings, fitness organizations, and community partners.
Develop business opportunities through partnerships, networking, events, and local promotions.
Generate new leads and convert relationships into booked Guests, memberships, and revenue.
Help drive membership sales, packages, renewals, and repeat business.
Coach staff on sales and delivering exceptional Guest experiences.
Build relationships with Guests and help ensure they want to return.
Monitor sales, memberships, outreach activity, and basic operating expenses.
Keep ownership informed about center performance, challenges, and opportunities.
Identify ways to improve operations and grow revenue.