Center Coordinator

Catalyst Behavior Solutions•Sioux Falls, SD

About The Position

Under the supervision of the Executive Director or Center Operations Manager, the Center Coordinator promotes the administrative, financial, and clinical integrity of the center by working with the Sr BCBA, Scheduler, and Technicians. The coordinator facilitates teamwork to ensure clinical and financial KPIs established by the Executive Director are met. The position is exempt.

Requirements

Associate's degree required; a bachelor's degree is preferred.
At least 2 years of experience working in a behavioral service or educational setting.
Excellent verbal and written communication skills.
Ability to use and adapt to new technology.
Ability to pass a criminal background check according to standard policy.
Authorized to work in the United States of America.

Nice To Haves

Bachelor’s degree.

Responsibilities

Demonstrate administrative skills to achieve agreed-upon KPI targets and track and report KPIs as requested.
Work effectively with BCBAs to meet agreed-upon quality-of-care and service standards.
Implement referral development and intake objectives and related action steps as directed by the supervisor.
Monitor performance metrics and drive continuous quality improvement, particularly for recruiting and retaining BCBAs and Technicians in collaboration with the RBT Training Coordinator, and for orienting, training, monitoring, supervising, and supporting staff.
Use teamwork management skills to find creative solutions to negative performance variances.
Coordinate with the Intake Coordinator and BCBAs to enroll new clients in a timely and efficient manner.
Conduct weekly Center Leadership Team Meetings to review clinical, training, intake, and financial KPIs.
Know referral sources by name and face and interact responsibly in the community.
Build interpersonal relationships with an engaging demeanor and can-do attitude.
Track and trend outcome and service-satisfaction data for continuous quality improvement and to support rate-improvement requests.
Address complaints from clients, family members, referral sources, payers, and team members.
Enforce the Position Control Plan, limit overtime, and approve employee timesheets.
Seek Human Resources assistance when needed and ensure staff evaluations are completed on time.
Maintain supply inventory and manage resources within the budget.
Manage facility and vehicle maintenance requirements and submit documentation as scheduled.
Submit incident reports and communicate with the Executive Director in a timely manner.
Perform other duties as assigned.