Center Coordinator

Catalyst•Sioux Falls, SD

About The Position

Under the supervision of the Executive Director or Center Operations Manager, the Center Coordinator promotes the administrative, financial, and clinical integrity of the center by working responsibly with the Sr BCBA, Scheduler, and Technicians. The role facilitates teamwork to help meet clinical and financial KPIs determined by the Executive Director. This is an exempt, full-time position with a starting salary of $55,000 per year.

Requirements

Associate degree.
At least 2 years of experience working in a behavioral service or educational setting.
Excellent verbal and written communication skills.
Ability to use and adapt to new technology.
Ability to pass a criminal background check according to standard policy.
Authorization to work in the United States.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Use administrative skills to achieve agreed-upon KPI targets, and track and report KPIs as requested.
Work effectively with BCBAs to achieve agreed-upon quality-of-care and service standards.
Implement referral development and intake objectives, including supervisor-directed action steps.
Monitor performance metrics for continuous quality improvement, including recruitment and retention of BCBAs and Technicians in collaboration with the RBT Training Coordinator, and the orienting, training, monitoring, supervising, and supporting of staff.
Apply teamwork management skills to find creative solutions to negative variances.
Coordinate with the Intake Coordinator and BCBAs to enroll new clients efficiently and on time.
Conduct weekly Center Leadership Team meetings to review clinical, training, intake, and financial KPIs.
Know referral sources and interact responsibly in the community.
Build relationships through an engaging interpersonal demeanor and can-do attitude.
Track and trend outcome and service-satisfaction data for continuous quality improvement and rate-improvement requests.
Address complaints from clients, family members, referral sources, payers, and team members.
Enforce the Position Control Plan, limit overtime, and approve employee time sheets.
Seek Human Resources assistance when needed and ensure staff evaluations are completed on time.
Maintain supply inventory and manage resources according to budget.
Manage facility and vehicle maintenance requirements and submit documentation as scheduled.
Submit incident reports and communicate with the Executive Director in a timely manner.
Perform other duties as assigned.