Center Coordinator

Vybe Urgent Care•Philadelphia, PA

57d

About The Position

Delivering great healthcare begins with you! That’s because our Center Coordinator is responsible for assisting with the management of all aspects of operations and creating a high-performance culture that puts safety first and drives patient satisfaction and business results. Leaders in this position, through direction of their Center Manager, will serve as a role model and support a positive image of vybe urgent care inside and outside the organization.

Requirements

Bachelor’s degree or equivalent experience.
2+ years of supervisory or management experience, preferably in an ambulatory healthcare setting – proven leadership ability.
Must have intermediate skills in MS Word, MS Excel.
Excellent organizational and interpersonal communication skills and ability to build and maintain effective working relationships across various constituencies.
Must convey a professional demeanor and be able to act calmly and effectively in a busy or stressful situation.
Bring a genuine high energy level and project a healthful image.
This position requires access to confidential and sensitive information, requiring ongoing discretion and secure information management.

Responsibilities

Responsibility for center facility management.
Maintain organization and cleanliness of the entire Center and ensure a professional, safe, and secure environment.
Coordinate onsite maintenance and cleaning as required.
Maintain appropriate inventories of supplies and medications for the Center.
Ensure that all equipment is properly maintained.
Ensure that medical records are maintained confidentially so that they comply with all state, federal, and governing agency guidelines.
Oversee the recruitment, hiring, and management of Center employees.
Identify recruiting needs and assist/initiate interviews of new personnel.
Ensure new staff members are provided an appropriate orientation with guidance and training in the areas of triage, clinical duties, lab procedures, opening and closing procedures, phone and front desk etiquette and procedures.
Complete regular performance reviews.
Consistently mentor team members to enhance their skills and effectiveness and provide coaching/counseling as necessary.
Convene and conduct staff meetings as needed.
Mentor new Center Coordinators as needed.
Responsibility for the ongoing/daily management of clinical and front desk staff and effective clinical operations.
Ensure that patient care and flow, including follow-up, is completed according to company policy and any relevant regulations and leads to optimal patient satisfaction.
Maintain and monitor patient flow throughout the Center.
Follow up with patient complaints and/or incidents and convey findings to Medical Director or others as needed to determine if further action required.
Monitor patient service and engagement scores and work on opportunities to improve patient satisfaction.
Provide documentation and follow up as required for quality assurance.
Oversee Worker’s Compensation cases ensuring paperwork is appropriately completed and sent and employers are contacted regarding their employee’s care.
Ensure coordination of outreach to primary care and specialty physicians and other providers as needed.
Document all reportable infectious disease and occupational health cases as required.
Ensure Radiology quality control/compliance.
Oversee the financial performance of assigned Centers.
Responsible for profit and loss performance of Centers. Participate in budget creation and expense management.
Proactively identify opportunities to expand revenue sources and ancillary services and reduce expenses.
Drive brand awareness and build patient volume locally through outreach and creative relationship building to community groups, organizations, patients, physicians and potential referral sources.
Support and participate in meetings with health plans, TPAs and other business partners as needed.
Optimize revenue per visit and cash collections.
Manage and oversee billing procedures (including Occupational Health patients) through selected 3rd party vendor.
Direct team to ensure daily reconciliation, review of insurance, daily deposits, and any other applicable billing reports generated by 3rd party vendor.
Ensure staff accountability by managing training, education and monitoring of coding and billing processes.
Assist in collections calls to local clients as needed.
All duties will be performed in accordance with policy and procedure, standards of care, and relevant regulations.