Center Administrator

CenterWell•Jackson, MS

8d•Onsite

About The Position

The Center Administrator runs a safe, reliable, patient-first clinic that delivers high-quality care and an outstanding experience by coordinating people, processes, and technology across the front office, clinical teams, and providers. This is an onsite role reporting to the Associate Operations Director. The administrator is accountable for clinic performance across people leadership, operational reliability, quality, patient experience, and financial stewardship, and directly oversees daily clinic operations and team execution. The role establishes clinic priorities and operating rhythms, aligns resources across functions, and resolves complex or recurring barriers affecting performance. It oversees systems and culture that support safety, compliance, and audit readiness; develops team capability through coaching and clear expectations; and uses operational, quality, patient-experience, and financial data to make center-level decisions and monitor outcomes. Daily work includes leading morning huddles, managing real-time flow escalations, conducting 5S walkthroughs, maintaining vaccine cold-chain and sterilization logs, holding weekly one-to-ones, managing staff schedules, and ensuring competency sign-offs through reverse shadowing. The administrator also oversees inbox aging, purchasing, waste reduction, point-of-service collections, center financial performance, service recovery, and same-day resolution of patient concerns. The role requires knowledge of clinical operations, Medicare, regulatory compliance and patient privacy, workforce management, HEDIS reporting, and value-based care. Candidates must hold Basic Life Support for Healthcare Providers certification and demonstrate reliability, integrity, and accountability. Healthcare experience is preferred. The position is scheduled for 40 hours per week, with a stated base pay range of $64,000–$88,000 per year and eligibility for a performance-based bonus incentive plan.

Requirements

Knowledge of clinical operations and types of clinic visits.
Computer literacy.
Knowledge of financial stewardship.
Knowledge of Medicare structure, rules, and reimbursement.
Knowledge of regulatory compliance and patient privacy.
Knowledge of workforce management and team leadership practices.
Knowledge of HEDIS reporting requirements.
Knowledge of value-based care fundamentals, including CPT/ICD coding, reimbursement models, and CAHPS/HOS Patient Experience.
Ability to handle patient and partner concerns while maintaining trust and partnership.
Ability to guide and support team members effectively.
Ability to manage competing priorities and allocate time effectively.
Ability to influence team behaviors and reinforce expected standards.
Ability to manage competing partner needs effectively.
Ability to develop team performance over time.
Ability to address and resolve conflict constructively.
Ability to use data to guide decisions.
Ability to identify root causes and implement effective solutions.
Ability to manage the center's financial performance.
Ability to ensure accuracy and completeness in information and processes.
Ability to remain composed and effective under stress and make decisions quickly in high-pressure situations.
Ability to choose appropriate responses in interpersonal situations, reflect on experience, and improve over time.
Ability to recognize risks and context in real time and understand how actions and processes connect across systems.
Basic Life Support for Healthcare Providers certification.
Demonstrates reliability, integrity, and accountability.
Healthcare experience.

Nice To Haves

Familiarity with clinical workflows before, during, and after patient visits.
Data Hub certification.

Responsibilities

Lead morning huddles, set clinic priorities, align cross-functional leaders, and manage real-time escalations to maintain smooth clinic flow and on-time starts.
Resolve complex, systemic, or recurring flow bottlenecks and other barriers affecting clinic performance.
Oversee clinic quality and safety performance, including daily 5S walkthroughs, vaccine cold-chain and sterilization logs, corrective actions, compliance, and audit readiness.
Lead staffing, staff schedules, performance management, coaching, development, succession planning, and team capability building.
Conduct weekly one-to-ones and ensure competency sign-offs through reverse shadowing.
Oversee center financial performance and resource decisions, including purchasing, waste reduction, inbox aging, and accurate point-of-service collections.
Manage the service recovery system, resolve patient concerns on the same day, and use recurring themes to improve patient experience.
Integrate operational, quality, patient-experience, and financial data to inform center-level decisions and monitor outcomes.