Center Administrator

Centria Autism•Phoenix, AZ

About The Position

The Center Administrator is an entry-level operations role responsible for the overall operational functions of a center and provides a foundation for future growth within the organization. The role supports center cleanliness, maintenance, facilities, and supply management, and assists team members as needed. It also requires consistently professional customer service in interactions with clients, visitors, families, and colleagues, both by phone and during day-to-day center operations. The work location varies by case and may be at a company facility or in the community. The role requires following company and legal requirements, maintaining client confidentiality, completing required training, and reporting compliance or safety concerns. The position may involve exposure to physically aggressive client behavior and physical activities such as standing, walking, bending, lifting, and carrying objects up to 75 pounds.

Requirements

High school diploma or equivalent.
Previous experience in a customer service role.
Basic computer skills and ability to use computers and software programs.
Ability to follow written instructions.
Proficiency in PC software, including virtual meeting platforms.
Strong attention to detail and ability to perform repetitive tasks precisely while maintaining quality.
Ability to interpret and implement verbal and written clinical protocols.
Ability to accept constructive feedback and develop skills accordingly.
Effective time-management skills and ability to manage multiple tasks.
Ability to build and maintain professional relationships with clients, coworkers, supervisors, and community members.
Ability to adhere to organizational policies and procedures.
Commitment to client confidentiality and adherence to HIPAA laws.
Effective written and verbal communication skills with clients and internal and external stakeholders.
Strong cultural competency and ability to remain flexible and open-minded.
Ability to perform the physical demands of the role, including standing, walking, sitting, grasping, reaching, bending, kneeling, crouching, squatting, lifting and carrying a child, and pushing, pulling, lifting, moving, and carrying objects up to 75 pounds.
Ability to respond to potential physically aggressive client behavior, including using agility, quick reflexes, strength, running, approved de-escalation procedures, and physically evasive movement.

Nice To Haves

Knowledge of ABA platforms.

Responsibilities

Open and close the center when needed.
Greet new and existing clients and other visitors, provide tours when necessary, and complete related administrative tasks such as providing printed materials.
Work with the Operations Director to maintain center supply inventory and ensure staff have the items needed to operate.
Keep the center clean, attractive, safe, and organized; report concerns as needed.
Maintain furniture and therapy equipment in good working condition and arrange repairs and maintenance as needed.
Maintain records to support compliance with local, state, and federal mandates.
Receive deliveries as needed.
Ensure documentation is completed on time and according to established Centria procedures.
Report critical incidents and safety concerns according to payor requirements and Centria reporting policies.
Ensure required company postings are displayed appropriately.
Administer effective center operations and facilities management.
Partner with the Operations Director to support team members’ adherence to best practices and timely attendance.
Partner with the Operations Director to support effective communication with families and Behavior Technicians.
Partner with the Operations Director to maintain current client and Behavior Technician schedules in Centria’s EMR system.
Answer general center-related questions or connect people with someone who can help.
Ensure state and Centria guidelines and policies are followed, and incidents are documented and escalated as necessary.
Complete required training and attend meetings to maintain compliance and technical knowledge.
Adhere to Centria policies and procedures and participate in the agency-wide Compliance Program.
Follow mandated reporting, compliance, and company guidelines; comply with the Code of Conduct and applicable federal and state laws; and report violations of company policies or the Code of Conduct.