Center Administrator

Centria Autism•Plano, TX

About The Position

The Center Administrator is an entry-level operations role responsible for the overall operational functions of a center. The role supports cleanliness, maintenance, facilities needs, supply management, and team members as needed. It also provides professional customer service to clients, visitors, families, and team members over the phone and during daily center operations. The Center Administrator supports day-to-day center administration and facilities management, including opening or closing the center when needed, greeting visitors, providing tours, maintaining supplies and equipment, receiving deliveries, and ensuring the facility is clean, attractive, safe, and organized. The role works with the Operations Director to support staff practices, communications, and up-to-date client and Behavior Technician schedules in the Centria EMR system. The position also involves maintaining required records and postings, completing documentation according to Centria procedures, reporting critical incidents and safety concerns, following applicable policies and legal requirements, and completing required training. The work location varies by case and may be a company facility or community. The role may involve exposure to physically aggressive client behavior and physical tasks including lifting and carrying objects weighing up to 75 pounds.

Requirements

High school diploma or equivalent.
Previous experience in a customer service role.
Basic computer skills and ability to use computers and software programs.
Ability to follow written instructions.
Proficiency with PC software, including virtual meeting platforms.
Strong attention to detail and ability to perform repetitive tasks precisely and with attention to quality.
Ability to interpret and implement verbal and written clinical protocols.
Ability to accept constructive feedback and develop skills accordingly.
Effective time-management skills and ability to manage multiple tasks at once.
Ability to build and maintain professional relationships with clients, coworkers, supervisors, and community members.
Ability to adhere to organizational policies and procedures.
Commitment to client confidentiality and adherence to HIPAA laws.
Effective written and verbal communication skills with clients and internal and external stakeholders.
Cultural competency, flexibility, and open-mindedness.
Ability to complete ongoing training and development related to clinical skills, professional development, ethics, technology, and job responsibilities.
Ability to perform physical tasks that may include standing, walking, sitting, grasping, reaching, bending, kneeling, crouching, squatting, lifting, carrying, hearing, typing, seeing, and writing.
Ability to push independently and to pull, lift, move, and carry objects weighing up to 75 pounds.
Ability to respond to client behavior that may include physical aggression, using agility, quick reflexes, strength, running, approved de-escalation procedures, and physically evasive movement.

Nice To Haves

Working knowledge of ABA platforms.

Responsibilities

Open and close the center when needed.
Greet new and existing clients and other visitors, provide tours when necessary, and complete related administrative tasks such as providing printed materials.
Work with the Operations Director to maintain center supply inventory and ensure staff have the items needed to operate.
Ensure the center is clean, attractive, safe, and organized; report concerns as needed.
Keep furniture and therapy equipment in good working condition and arrange repairs or maintenance as needed.
Maintain records to support compliance with local, state, and federal mandates.
Receive deliveries as needed.
Complete documentation on time and according to established Centria procedures.
Report critical incidents and safety concerns in accordance with payor requirements and Centria reporting policies.
Ensure required company postings are displayed appropriately.
Administer center operations and facilities management.
Partner with the Operations Director to support adherence to best practices and timely staff attendance.
Partner with the Operations Director to support effective communication with families and Behavior Technicians.
Partner with the Operations Director to keep client and Behavior Technician schedules up to date in the Centria EMR system.
Respond to general center-related questions or connect people with someone who can answer them.
Ensure state and Centria guidelines and policies are followed, and that incidents are documented and escalated as necessary.
Complete required training and attend meetings to maintain compliance and technical knowledge.
Adhere to Centria policies and procedures and participate in the agency-wide Compliance Program.
Follow mandated reporting, compliance, and company guidelines; report violations of company policies or the Code of Conduct.
Maintain client confidentiality and comply with HIPAA laws.