Center Administrator

Centria Autism•Winston-Salem, NC

11d•$22 - $24

About The Position

The Center Administrator is an entry-level operations role responsible for the center’s overall operational functions and provides a foundation for future growth within the organization. The role supports cleanliness, maintenance, facilities needs, supply ordering and inventory management, and team members’ day-to-day needs. The Center Administrator provides professional customer service to clients, visitors, families, and team members by phone and during daily center operations. The position works with the Operations Director to support effective center operations, facilities management, communication, and scheduling. The work location varies by case and may be a company facility or a community.

Requirements

High school diploma or equivalent.
Previous experience in a customer service role.
Basic computer skills and working knowledge of tablets or iPads.
Ability to follow written instructions and use computers and software programs.
Proficiency in PC software, including virtual meeting platforms.
Strong attention to detail and ability to perform repetitive tasks precisely and with attention to quality.
Ability to interpret and implement verbal and written clinical protocols.
Ability to accept constructive feedback and develop expertise and skillsets accordingly.
Effective time-management skills and ability to manage multiple tasks at once.
Ability to build and maintain professional relationships with clients, co-workers, supervisors, and community members.
Ability to adhere to organizational policies and procedures.
Commitment to maintaining client confidentiality and adhering to HIPAA laws.
Effective written and verbal communication skills with clients and internal and external stakeholders.
Strong cultural competency and ability to remain flexible and open-minded.
Ability to meet the physical demands of the role, including using approved behavior-management and de-escalation techniques and moving objects weighing up to 75 pounds.

Nice To Haves

Familiarity with ABA platforms.

Responsibilities

Open and close the center when needed.
Greet new and existing clients and other visitors, and give tours when necessary.
Complete related administrative tasks, such as providing printed materials.
Work with the Operations Director to maintain center supply inventory and ensure staff have the items needed to operate.
Keep the center clean, attractive, safe, and organized for team members and clients, and report concerns as needed.
Keep furniture and therapy equipment in good working condition and arrange for repairs and maintenance as needed.
Maintain records to support compliance with local, state, and federal mandates.
Receive deliveries as needed.
Ensure documentation is completed on time and in accordance with established Centria procedures.
Report critical incidents and safety concerns in accordance with payor requirements and Centria reporting policies.
Ensure required company postings are displayed in an appropriate area.
Partner with the Operations Director to support adherence to best practices and timely attendance by team members.
Partner with the Operations Director to support effective communication with families and Behavior Technicians.
Partner with the Operations Director to ensure client and Behavior Technician schedules are maintained and up to date in the Centria EMR system.
Answer general center-related questions or connect people with someone who can.
Ensure state and Centria guidelines and policies are followed, and incidents are documented and escalated to the appropriate parties as necessary.
Complete required training and attend meetings to maintain compliance and technical knowledge.
Participate in the agency-wide Compliance Program to help ensure services are consistent with each individual’s authorized services.
Follow mandated reporting, compliance, and company guidelines, as well as Centria’s Code of Conduct, policies and procedures, and applicable federal and state laws.
Report violations of Company policies or the Code of Conduct.