Center Administrator

Centria Autism•Black Canyon City, AZ

10d•$22 - $24

About The Position

The Center Administrator is an entry-level operations role that establishes a foundation for future growth within the organization and is responsible for overall operational functions within the center. The role supports cleanliness, maintenance, and facility needs; orders and manages center supplies; and assists team members as needed. The Center Administrator provides professional, excellent customer service to clients, visitors, and team members over the phone and during day-to-day center operations. The position works with the Operations Director to support center operations, facilities management, staff coordination, family communication, and current client and Behavior Technician schedules in Centria’s EMR system. The role also supports compliance with company, state, federal, payor, and safety requirements, including completing documentation and reporting incidents and concerns. Work location varies by case and may include a company facility or a community.

Requirements

High school diploma or equivalent.
Previous experience in a customer service role.
Basic computer skills and working knowledge of tablets or iPads.
Ability to follow written instructions and use computers and computer/software programs.
Proficiency in PC software, including virtual meeting platforms.
Strong attention to detail and ability to perform repetitive tasks precisely and with attention to quality.
Ability to interpret and implement verbal and written clinical protocols.
Ability to accept constructive feedback and develop skills accordingly.
Effective time management and ability to manage multiple tasks at once.
Ability to build and maintain professional relationships with clients, coworkers, supervisors, and community members.
Ability to adhere to organizational policies and procedures.
Commitment to client confidentiality and compliance with HIPAA laws.
Commitment to ongoing training and development relating to clinical skills, professional development, ethics, technology, and job responsibilities.
Effective written and verbal communication skills with clients and internal and external stakeholders.
Strong cultural competency and ability to remain flexible and open-minded.
Ability to perform the physical activities listed for the role, including standing, walking, sitting, grasping, reaching, bending, kneeling, crouching, squatting, lifting, carrying, hearing, typing, seeing, and writing.
Ability to push independently, pull, lift, move, and carry objects weighing up to 75 pounds.

Nice To Haves

Experience with ABA platforms.

Responsibilities

Open and close the center when needed.
Greet clients and visitors, give tours when necessary, and complete related administrative tasks such as providing printed materials.
Work with the Operations Director to maintain center supply inventory and ensure staff have the items needed to operate.
Keep the center clean, attractive, safe, and organized; report concerns as needed.
Maintain furniture and therapy equipment in good working condition and arrange repairs or maintenance as needed.
Maintain records to support compliance with local, state, and federal mandates.
Receive deliveries as needed.
Ensure documentation is completed on time and according to established Centria procedures.
Report critical incidents and safety concerns in accordance with payor requirements and Centria reporting policies.
Ensure required company postings are displayed in an appropriate area.
Partner with the Operations Director to support team members’ adherence to best practices and timely attendance.
Partner with the Operations Director to support effective communication with families and Behavior Technicians.
Partner with the Operations Director to keep client and Behavior Technician schedules current in the Centria EMR system.
Answer general center-related questions or connect people with someone who can.
Ensure state and Centria guidelines and policies are followed, and incidents are documented and escalated as necessary.
Complete required training and attend meetings to maintain compliance and technical knowledge.
Participate in the agency-wide Compliance Program to ensure services are consistent with individuals’ authorized services.
Follow mandated reporting, compliance, and company guidelines, and comply with Centria’s Code of Conduct, policies, procedures, and applicable federal and state laws.
Report violations of company policies or the Code of Conduct.