Center Administrator

CenterWell•Las Vegas, NV

19h•Onsite

About The Position

The Center Administrator runs a safe, reliable, patient-first clinic that delivers high-quality care and an outstanding experience by coordinating people, processes, and technology across front-office staff, clinical teams, and providers. The role is onsite and reports to the Associate Operations Director. The position is responsible for coordinating daily clinic operations, maintaining quality and safety standards, developing and supporting staff, and using data to improve clinical quality and financial stewardship. The Center Administrator fosters a High Reliability Organization culture and keeps the clinic audit-ready.

Requirements

Be aware of how clinics operate and function for patient care.
Handle patient and stakeholder concerns while maintaining trust and rapport.
Guide and support team members effectively.
Manage competing priorities and allocate time effectively.
Influence team behaviors and reinforce expected standards.
Manage competing stakeholder needs effectively.
Develop team performance over time.
Address and resolve conflict constructively.
Use data to guide decisions.
Identify root causes and implement effective solutions.
Oversee and manage the center's financial performance.
Ensure accuracy and completeness in information and processes.
Remain composed and effective under stress.
Choose appropriate responses in interpersonal situations.
Make decisions quickly in high-pressure situations.
Reflect on experience and improve over time.
Recognize risks and context in real time.
Understand how actions and processes connect across the system.
Demonstrate reliability, integrity, and accountability.

Nice To Haves

Knowledge of Medicare structure, rules, and reimbursement.
Knowledge of regulatory compliance and patient privacy.
BLS/CPR certification.
Compliance with required EMR and quality-related training modules.

Responsibilities

Lead morning huddles, manage real-time escalations, and maintain a smooth clinic rhythm with on-time starts and resolution of workflow bottlenecks.
Conduct daily 5S walkthroughs and manage vaccine cold-chain and sterilization logs.
Conduct weekly one-to-one meetings, manage staff schedules, and ensure competency sign-offs through reverse shadowing.
Stabilize inbox aging, manage purchasing and waste reduction, and ensure accurate point-of-service collections.
Own the service recovery system and resolve patient concerns on the same day.
Use real-time reports and data to guide decisions that improve clinical quality and financial stewardship.
Build stable, engaged teams through structured coaching, clear expectations, and visible skill growth paths.
Maintain a High Reliability Organization culture and keep the clinic audit-ready.