Full Time - CDL Delivery Driver

Lowe's Home Centers•South Lebanon, OH

About The Position

The CDL Delivery Driver provides customer service and delivers merchandise according to scheduled orders. The role plans delivery activities, prepares and loads delivery vehicles, verifies products and quantities, and keeps customers informed about deliveries. Drivers may unload, install, and test appliances at customers’ locations. The position also requires maintaining safe, secure, and compliant loads and vehicles; updating delivery and route statuses; completing required DOT reporting; and following store safety, security, housekeeping, and operating procedures. Other duties may be assigned.

Requirements

Class A CDL license where required to operate multi-unit CMVs, or a Class A or Class B CDL with air brake endorsement where required to operate a single-unit CMV.
Valid medical certificate or ability to obtain one upon employment.
Ability to pass an MVR screen in accordance with company requirements.
Ability to obtain sales-related licensure or registration as required by law.
Ability to read, write, and perform basic arithmetic, including addition and subtraction.
Must be at least 21 years of age.
Ability to comply with DOT and CDL regulations.

Nice To Haves

One year of experience driving a semi-truck/trailer or certification from a driving school.
Six months of experience performing in-home delivery or retail customer service.
Three months of experience operating a forklift or Moffett for vehicle loading or unloading.

Responsibilities

Provide customer service according to Lowe’s customer service policies, procedures, and programs.
Understand customer needs and help customers locate, select, demonstrate, carry, or load merchandise.
Respond promptly and knowledgeably to customer and employee questions, including helping customers through projects when needed.
Communicate stock, special-order, product-feature, application, warranty, and Lowe’s program information to customers.
Contact customers about deliveries or coordinate with the truck driver to make those calls.
Plan delivery activities, print loading tickets, and deliver merchandise according to schedule.
Pull merchandise, build and band delivery loads, and load trucks within payload limits and in delivery order.
Inspect products before loading or assisting customers with loading.
Verify loaded items against invoices, including descriptions, quantities, items, and model numbers.
Ensure loads are safe, secure, and compliant with DOT regulations.
Update delivery and route status in the tracking system.
Unload, install, and test appliances upon delivery.
Verify daily vehicle inspections and report on vehicle cleanliness, maintenance, and repair needs, including equipment such as lift gates.
Complete DOT reporting to maintain DOT certification and CDL compliance.
Identify common signs of theft and security risks and promptly report them to management or Asset Protection.
Maintain housekeeping standards and cleanliness and organization in store and work areas.
Maintain a safe and secure work environment, including conducting daily safety reviews, identifying hazards, keeping aisles clear, and securing doors and gates.
Follow safety requirements relevant to the role, including requirements for top stock, safety cables, aisle blockers, power-equipment tether lines, spotters, and safety devices.
Operate store equipment as needed for the role and department.
Perform other duties as assigned.