Full Time - CDL Delivery Driver

Lowe's Companies, Inc.•Trussville, AL

About The Position

The Full Time CDL Delivery Driver provides customer service while preparing and delivering merchandise according to schedule. The role involves planning delivery activities, building and loading orders, verifying merchandise, and delivering, unloading, installing, and testing appliances. The driver maintains safe, secure, DOT-compliant loads and delivery vehicles, updates delivery status using company systems, completes required DOT reporting, and follows store safety and housekeeping standards. The position also includes assisting customers with merchandise and projects, answering questions, communicating delivery information, and performing other assigned duties.

Requirements

Class A CDL license where required to operate multi-unit commercial motor vehicles, such as tractor-trailers and flatbeds; or a Class A or B CDL with air brake endorsement where required to operate a single-unit commercial motor vehicle, such as a tandem flatbed.
Valid medical certificate, or ability to obtain one upon employment.
Ability to pass an MVR screen in accordance with company requirements.
Ability to obtain sales-related licensure or registration as required by law.
Ability to read, write, and perform basic arithmetic, including addition and subtraction.
Must be at least 21 years of age.
Ability to comply with DOT and CDL regulations.

Nice To Haves

One year of experience driving a semi-truck/trailer or certification from a driving school.
Six months of experience performing in-home delivery or retail customer service.
Three months of experience operating a forklift or Moffett for onloading or offloading a vehicle.

Responsibilities

Provide SMART customer service in accordance with Lowe’s policies, procedures, and programs.
Identify customer needs and help customers locate, demonstrate, select, carry, or load merchandise.
Answer customer and employee questions promptly and knowledgeably, including walking customers through projects when needed.
Communicate merchandise stock, special-order details, features, applications, and warranty information to customers.
Contact customers about deliveries or coordinate customer calls with the truck driver.
Plan delivery activities, print loading tickets, and deliver merchandise according to schedule.
Pull merchandise, build and band delivery loads, and load trucks within payload limits and in delivery order.
Inspect products before loading or helping customers load them.
Verify that invoice items, quantities, descriptions, and model numbers match the load.
Ensure loads are safe, secure, and compliant with DOT regulations.
Update delivery and route status in the tracking system.
Unload, install, and test appliances upon delivery.
Verify daily vehicle inspections and reports; maintain delivery vehicles and equipment, including cleanliness, maintenance, and repairs.
Complete DOT reporting required to maintain DOT certification and CDL compliance.
Identify common signs of shoplifting, theft, and other security risks and promptly report them to management or Asset Protection.
Follow housekeeping programs and standards to keep store and work areas clean and organized.
Maintain a safe and secure work environment, including conducting safety reviews, identifying hazards, keeping aisles clear, and securing doors and gates.
Follow applicable safety requirements, including top-stock safety, reinstalling safety cables, using aisle blockers, tether lines, spotters, and safety devices.
Operate store equipment as needed for the role and department.
Perform other duties as assigned.