Full Time - CDL Delivery Driver

Lowe's Companies, Inc.•Milan, TN

20d

About The Position

The CDL Delivery Driver provides customer service while preparing and delivering merchandise according to schedule. The role involves planning deliveries, preparing and loading orders, checking products and invoices, and communicating with customers about deliveries and merchandise. Drivers unload, install, and test appliances when required, maintain delivery vehicles and equipment, and keep delivery and route status updated. The position also requires compliance with Department of Transportation (DOT) and CDL regulations, safe work practices, and store housekeeping and security procedures. Other duties may be assigned.

Requirements

Class A CDL for locations with multi-unit commercial motor vehicles, such as tractor-trailers and flatbeds; or a Class A or B CDL with air brake endorsement for locations with single-unit commercial motor vehicles, such as tandem flatbeds.
Valid medical certificate or ability to obtain one upon employment.
Ability to pass an MVR screen in accordance with company requirements.
Ability to obtain sales-related licensure or registration as required by law.
Ability to read, write, and perform basic arithmetic, including addition and subtraction.
Must be at least 21 years of age.
Ability to comply with DOT and CDL regulations.

Nice To Haves

One year of experience driving a semi-truck/trailer or certification from a driving school.
Six months of experience performing in-home delivery or retail customer service.
Three months of experience operating a forklift or Moffett for onloading/offloading a vehicle.

Responsibilities

Provide customer service in accordance with Lowe’s customer service policies, procedures, and programs.
Understand customer needs and help locate, demonstrate, select, carry, or load merchandise.
Answer customer and employee questions promptly and knowledgeably, and guide customers through projects when needed.
Communicate stock, special-order merchandise, product features, applications, and warranty information to customers.
Contact customers about deliveries or coordinate with the truck driver to do so.
Plan delivery activities, print loading tickets, and deliver merchandise according to schedule.
Pull merchandise, build and band delivery loads, and load trucks within payload limits and in delivery order.
Inspect products before loading or assisting customers with loading.
Verify that invoice descriptions, items, and model numbers match the quantities loaded.
Ensure loads are safe, secure, and compliant with DOT regulations.
Update delivery and route status in the tracking system.
Unload, install, and test appliances upon delivery.
Verify daily vehicle inspection reports and maintain the cleanliness, maintenance, and repair of delivery vehicles and equipment.
Complete DOT reporting to maintain DOT certification and CDL compliance.
Identify signs of shoplifting, theft, and other security risks, and promptly report them to management or Asset Protection.
Follow housekeeping standards and programs to keep store and work areas clean and organized.
Maintain a safe and secure work environment, including conducting daily safety reviews, identifying hazards, keeping aisles clear, and securing doors and gates.
Follow applicable safety requirements, including top-stock safety, reinstalling safety cables, using aisle blockers, tether lines, spotters, and safety devices.
Operate store equipment as needed for the role and department.
Perform other duties as assigned.