About The Position

Under direct supervision by department leadership, performs phlebotomy collection of whole blood and apheresis products and interacts with donors and coordinators to provide an excellent donation experience. The role contributes to team objectives, provides high-quality, customer-focused service, and helps maintain a collaborative, respectful team culture. The individual models teamwork, effective communication, and professionalism, helping donors and colleagues feel safe, valued, and respected. The position is also responsible for driving the mobile drive vehicle and safely transporting mobile staff, supplies, and equipment. Duties include setting up collection sites and technology, screening donors, performing mini-physicals and phlebotomy, monitoring donors and responding to reactions, maintaining product integrity and equipment, and completing department records. A valid CDL with air brakes endorsement is required upon hire. Phlebotomy training is advertised as paid.

Requirements

  • High school diploma or GED required.
  • Less than one year of job-related experience required.
  • CDL with air brakes endorsement (B) required upon hire.
  • Knowledge of standardized work routines, general facts and information, and/or simple equipment, machines, and materials; knowledge is usually acquired through on-the-job training.
  • Ability to read and interpret standard operating procedures, safety rules, operating and maintenance instructions, and department manuals.
  • Basic mathematical aptitude and strong attention to detail.
  • Ability to apply judgment to written or oral instructions and organize work for productive workflow.
  • Ability to provide a consistently positive donor experience through professional, empathetic, donor-centric service.
  • Ability and desire to contribute to a positive team culture through respectful communication, behavior, and collaboration.
  • Flexibility to work independently and with a team, and adapt to changing organizational and donor needs.
  • Strong communication skills, including respectfully providing and receiving feedback from peers, donors, and leadership.
  • Ability to work evening, weekend, and holiday hours.
  • Ability to learn and use computer applications required for the role.

Nice To Haves

  • One to three years of relevant people-facing experience preferred.

Responsibilities

  • Operate mobile drive buses with a valid CDL and, following DOT guidelines, safely transport staff, supplies, and equipment; arrive at the site on time.
  • Prepare and set up collection sites, including technology systems and any required quality control.
  • Perform donor screening, including collecting donor histories, mini-physicals, and phlebotomy.
  • Provide respectful, compassionate, professional, donor-centric customer service and respond to inquiries, requests, and complaints; escalate to a leader when appropriate.
  • Conduct automation using Alyx and/or Trima as applicable, recognize and respond to automation reactions, and recruit and convert donors for automation.
  • Contribute to a positive team culture through collaboration, teamwork, respectful communication, and support for coworkers.
  • Maintain product integrity and proper donor identification; perform routine equipment maintenance and complete department records.
  • Prepare and pack units for transport as applicable.
  • Observe donors for reactions, provide reaction care, and assist other staff with reactions as needed.
  • Rebook donors for future donation appointments.
  • Perform other duties reasonably within the scope of the job classification.
  • Understand and comply with applicable regulatory and compliance requirements and standard operating policies and procedures.

Benefits

  • Medical, dental, and vision plans for full-time regular employees.
  • Paid time off and holidays for full-time regular employees.
  • Short- and long-term disability insurance for full-time regular employees.
  • Life insurance for full-time regular employees.
  • 401(k) with a 7% match, dollar for dollar, for full-time regular employees.
  • Voluntary programs and discount programs.
  • $5,000 sign-on bonus advertised.
  • Paid phlebotomy training advertised.
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