About The Position

Under direct supervision by department leadership, the Specialist, Donor CDL performs phlebotomy collection of whole blood and apheresis products and interacts with donors and coordinators to provide an excellent donation experience. The role delivers high-quality service, supports team objectives, and helps foster a collaborative, respectful, and engaging team culture through teamwork, effective communication, and professionalism. The position is also responsible for safely driving the mobile drive vehicle and transporting mobile staff. Duties include preparing collection sites, conducting donor screening and mini-physicals, performing phlebotomy, maintaining product integrity and donor identification, and supporting donor care. The employee follows applicable regulatory and compliance requirements and standard operating procedures.

Requirements

  • High school diploma or GED required.
  • Less than one year of job-related experience required.
  • CDL with air brakes endorsement (B) required upon hire.
  • Knowledge of standardized work routines, general facts and information, and/or simple equipment, machines, and materials; knowledge is usually acquired through on-the-job training.
  • Ability to read and interpret standard operating procedures, safety rules, operating and maintenance instructions, and department manuals.
  • Basic mathematical aptitude and strong attention to detail.
  • Ability to apply judgment to written or oral instructions and organize work to support productive workflow.
  • Ability to provide a consistently positive donor experience through professional, empathetic, donor-centric service.
  • Ability and desire to contribute to a positive team culture through respectful communication, behavior, and collaboration.
  • Flexibility to work independently and with a team, and adaptability to changing organizational and donor needs.
  • Strong communication skills, including respectfully providing and receiving feedback from peers, donors, and leadership.
  • Ability to work evening, weekend, and holiday hours.
  • Ability to learn and use computer applications required for the role.
  • Ability to use a navigation system, personal computer, general office equipment, Microsoft Suite, donor screening equipment, and phlebotomy collection equipment.

Nice To Haves

  • One to three years of relevant people-facing experience preferred.

Responsibilities

  • Operate mobile drive buses with a valid CDL and, following DOT guidelines, safely transport staff, supplies, and equipment to collection sites on time.
  • Prepare collection sites and perform setup, including technology systems and potentially quality control.
  • Perform donor screening, including collecting donor histories, mini-physicals, and phlebotomy.
  • Provide respectful, compassionate, professional, customer-focused service to donors; respond to inquiries, requests, and complaints, and escalate to a leader when appropriate.
  • Conduct automation using Alyx and/or Trima when applicable, recognize and respond to automation reactions, and recruit and convert donors for automation.
  • Promote a positive team culture through teamwork, effective collaboration, encouragement, and respectful support of coworkers.
  • Maintain product integrity and correct donor identification; perform routine equipment maintenance and complete department records as needed.
  • Prepare and pack units for transport when applicable.
  • Observe donors for reactions, provide reaction care, and assist other staff with reactions as needed.
  • Rebook donors for future donation appointments.
  • Complete additional background checks when required by a sponsor.
  • Perform other duties reasonably within the scope of the job classification.
  • Understand and comply with applicable regulatory and compliance requirements and standard operating policies and procedures.

Benefits

  • Medical, dental, and vision plans for eligible full-time regular employees.
  • Paid time off and holidays for eligible full-time regular employees.
  • Short- and long-term disability insurance for eligible full-time regular employees.
  • Life insurance for eligible full-time regular employees.
  • 401(k) with a 7% dollar-for-dollar match for eligible full-time regular employees.
  • Voluntary programs and discount programs.
  • $5,000 sign-on bonus.
  • Paid phlebotomy training.
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