CBHI Intake Coordinator

Northeast Family Services•Fall River, MA

27d•$45,000 - $55,000•Hybrid

About The Position

Northeast Family Services is seeking an experienced professional to join their growing Massachusetts CBHI team as a CBHI Intake Coordinator. This role manages all aspects of the registration and admissions process for Northeast Family Services’ five regions in Massachusetts. The coordinator works closely with various referral sources throughout the referral, waitlist, and assignment process, and maintains client rosters for waitlist, active, transfer, and discharged clients. Responsibilities include processing intake paperwork and required clinical documentation, such as comprehensive assessments and treatment plans. The role also manages Massachusetts Behavioral Health Access (MABHA) updates monthly, answers incoming calls, gathers referral information, verifies insurance coverage, and schedules client appointments. This is a hybrid opportunity.

Requirements

Experience working with and helping clients/families with complex behavioral health needs
Prior experience with behavioral health field and familiarity with CBHI performance specifications
Extensive knowledge or experience of assessing for appropriate level of care for CBHI services and the capacity to effectively manage and/or triage crisis, safety and risk.
At least 1 year of patient intake and scheduling experience
Experience reviewing comprehensive assessments and treatment plans
Working knowledge of insurance benefits and authorizations
Strong computer literacy, including MS Office and Electronic Health Records (EHR)
Ability to keep client and company confidences
Excellent communication, customer service, and problem-solving skills, including the ability to maintain composure under stress
Strong time management and organizational skills
Authorized to work in the U.S.
Access to a laptop or CPS, high speed secure internet, and a phone required for FFS positions
Access to high speed secure internet required for Full Time positions

Nice To Haves

Highly organized
Detail oriented
Working knowledge of payer portals, co-pays, deductibles, and health insurance benefits
Excellent interpersonal skills
Work well as part of a multidisciplinary team that includes program directors, clinicians, nurse practitioners, and peers

Responsibilities

Manages all aspects of the registration and admissions process for Northeast Family Services’ five regions in Massachusetts.
Works closely and extensively with various referral sources throughout the entirety of the referral, waitlist, and assignment process.
Maintains client rosters for waitlist, active, transfer, and discharged clients.
Processes intake paperwork and required clinical documentation, such as comprehensive assessments and treatment plans.
Manages the Massachusetts Behavioral Health Access (MABHA) updates on a monthly basis.
Answers incoming calls, gathers referral information, verifies insurance coverage, and schedules clients’ appointments.

Benefits

Summer Fun Fridays! Early Friday closures at 12:30pm from Memorial Day through Labor Day
Health, dental & vision
3 weeks paid vacation
11 paid holidays (including Juneteenth, the day after Thanksgiving, Christmas Eve, and NY Eve.)
Generous sick time including mental health days
After 1 year-401k retirement plan with up to 4% match
Voluntary short and long-term disability
Voluntary Life Insurance
Longevity award - Monetary bonus and a vacation day annually
Company provided laptop and cell phone
Personal cell phone discount