Catering Specialist - Plum Market Palm Beach

Plum Market • Palm Beach Gardens, FL

4d

About The Position

The Catering Specialist coordinates and improves assigned catering business operations across Foodservice, Online Ordering, Special Events, corporate accounts, and everyday Guest orders. The role evaluates catering demand, profitability, service performance, and operating processes; develops recommendations; and, within delegated authority, makes decisions about program execution, client solutions, resource allocation, and business development. The Specialist partners with Catering leadership, Prepared Foods, Store Leadership, and other teams to establish efficient, financially responsible, and consistent catering practices. The role also provides direct Guest support and coordinates events as needed.

The position calls for sound business judgment and the ability to balance service quality, profitability, labor utilization, and operational capacity. It involves analyzing business performance, developing proposals and procedures, resolving non-routine issues within defined limits, and coordinating events and operational improvements. Hands-on event support may be needed when operationally necessary.

Requirements

• Experience analyzing catering sales, pricing, costs, budgets, operational trends, or service performance and recommending business improvements.
• Ability to independently assess non-routine client and operational issues, compare available options, and select an appropriate course of action within delegated limits.
• Strong working knowledge of catering operations, event planning, Foodservice, Online Ordering, BEOs, and corporate account management.
• Ability to develop written procedures, reports, client proposals, menus, and business recommendations.
• Strong communication, collaboration, negotiation, and project-management skills.
• Proficiency with Microsoft Office.
• Ability to work variable shifts, including nights, weekends, or holidays, as business needs require.
• Ability to stand or walk for extended periods, bend, stoop, climb ladders, lift up to 50 lbs., and push or pull carts weighing up to 100 lbs. as needed.

Nice To Haves

• Experience with catering systems, sales reports, and order-management platforms.
• An associate’s degree in Catering, Food Service, Business, or a related field; equivalent relevant experience is considered.
• A minimum of two years of relevant catering, food service, account management, or operational leadership experience.
• Excellent driving record.

Responsibilities

• Analyze catering sales, product mix, labor requirements, food costs, client demand, and event performance; identify trends and recommend changes to support profitability and service goals.
• Evaluate and recommend catering pricing, menus, packages, minimums, and seasonal programs using cost, capacity, Guest demand, and margin information; implement approved changes within delegated authority.
• Develop and improve catering operating procedures, order workflows, BEO accuracy controls, client communication standards, and event planning processes in partnership with Catering leadership.
• Use independent judgment within defined financial and operational limits to resolve unusual catering requests, prioritize competing event needs, select service approaches, and address significant client-service issues; escalate matters beyond those limits.
• Plan and coordinate assigned catering programs and large or complex events by assessing staffing, production capacity, scheduling, delivery, equipment, and execution risks; recommend adjustments and allocate resources within authorized parameters.
• Prepare and present recurring catering business performance reports covering revenue, margins, order accuracy, recurring concerns, and growth or cost-control opportunities.
• Develop proposals and business solutions for corporate accounts and special events; evaluate client requirements, service capabilities, and pricing options, and negotiate within approved parameters.
• Identify opportunities for new client relationships, repeat business, and strategic outreach; plan and execute approved initiatives and assess results.
• Partner with Prepared Foods and Catering leadership to review catering menu content, quantities, yields, pricing, item descriptions, and seasonal offerings.
• Guide, train, and coach Team Members on catering standards, workflows, order accuracy, and event expectations without assuming direct personnel-management authority unless separately assigned.
• Monitor execution quality, investigate material order failures or event issues, determine corrective actions within delegated authority, and recommend broader process changes.
• Oversee the accuracy and completeness of BEOs, client proposals, invoices, sales reports, and event information; coordinate necessary updates with operational teams.
• Coordinate order processing, daily event communication, logistics, final order checks, and post-event follow-up; assist with event setup, transport, and other hands-on work when operationally necessary.
• Ensure catering supplies, equipment, delivery plans, and third-party service requirements support approved catering operations.
• Maintain professional Guest relationships, provide exceptional service, and follow Plum Market policies and standard operating procedures.

Benefits

• Flexible scheduling with full-time and part-time positions and a variety of retail shifts.
• Training programs and opportunities to grow skills and knowledge.
• Time-and-a-half holiday pay for working New Year’s Day, Memorial Day, Fourth of July, Labor Day, and Thanksgiving.
• Career growth and promotional opportunities.
• Medical, dental, and vision coverage for the Team Member and family.
• 401(k) with company match, available after six months.
• 20% discount on grocery purchases and 50% discount on Team Member meals.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed