Barista | Plum Market (2)

Paradies Lagardère•Romulus, MI

About The Position

The Barista creates an excellent guest experience by interacting with customers and preparing and serving tea, coffee, and espresso drinks. The role may be in a national brand or a local concept and focuses on delivering first-class experiences to the traveling public. Team members are expected to uphold Paradies Lagardère’s service standards and TRIFIC values: Trust, Respect, Integrity, First-Class, Innovation, and Commitment, while supporting a safe, respectful workplace free of harassment. The position requires courteous, friendly, and efficient service to customers and coworkers. Baristas greet guests, take and prepare orders, process payments, maintain the work area, and help with other restaurant operations as needed. The role also involves complying with food-safety requirements, company procedures, and applicable laws and regulations.

Requirements

High school diploma or GED.
Customer-service focus and a solution-oriented approach.
Ability to take direction and collaborate in a team environment.
Ability to work in a high-energy, demanding environment.
Math skills sufficient to calculate costs, make change, and follow cash-handling procedures.
Effective communication skills and ability to work independently and with team members.
Ability to work unsupervised for extended periods and exercise sound judgment when dealing with customers and peers.
Ability to work various shifts in a 7-day, 365-day team-oriented environment.
Ability to communicate effectively in English and proficiency in reading, writing, and mathematics in English.
Self-motivation, leadership, organizational, and interpersonal skills.
Ability to prioritize and handle multiple tasks, and adapt to changing priorities and unexpected situations.
Ability to lift at least 25 pounds and perform essential functions such as standing, bending, reaching, climbing a ladder, and walking long distances.
Ability to stand for long periods and work in an environment with varying temperatures.

Nice To Haves

Food and beverage experience.
ServSafe certification or equivalent.

Responsibilities

Provide courteous, friendly, and efficient service to customers and team members while upholding company values and service standards.
Greet guests and take their food and drink orders within 30 seconds of their arrival.
Operate coffee-making equipment and dismantle and clean machinery as needed.
Prepare and present beverages according to established recipes and presentation standards.
Accurately total orders and process and collect payments using the point-of-sale system.
Handle cash, credit and debit card transactions, and change in accordance with cash-handling and loss-prevention procedures.
Maintain knowledge of and enthusiasm for the restaurant’s menu and products.
Ensure guest satisfaction, respond to inquiries and requests promptly, and address concerns with a manager’s assistance when necessary.
Assist with training new team members by reinforcing successful performance and providing help as needed.
Support other restaurant areas as requested, including seating customers, answering telephones, stocking, cleanup, and documentation.
Maintain a clean, organized, and safe work environment, including taking out trash, sweeping, mopping, and washing dishes.
Meet Secret Shopper expectations and ask appropriate SMG-related questions to encourage positive comments.
Comply with applicable local, state, and federal laws and regulations, including food-safety requirements.
Follow grooming and uniform guidelines, including wearing slip-resistant shoes.
Perform other duties as assigned.