Cashier - Plum Market (4)

Paradies Lagardère•Romulus, MI

About The Position

The Cashier provides courteous, friendly, efficient, and first-class service to customers and team members while representing Paradies Lagardère’s company image and following its TRIFIC core values: Trust, Respect, Integrity, First-Class, Innovation, and Commitment. The role is accountable to the Company and Restaurant Managers and focuses on creating a memorable guest experience. The Cashier warmly greets guests, takes and confirms food and drink orders, offers recommendations, processes payments, and responds to guest questions or concerns. The position also supports restaurant operations through training assistance, stocking, cleaning, sanitation, food safety documentation, and other duties as assigned. The listed schedule is Sunday and Monday, 11 a.m.–9 p.m.; Tuesday and Wednesday off; Thursday and Friday, 6 a.m.–2 p.m.; and Saturday, 3 p.m.–11 p.m.

Requirements

High school diploma or GED.
Customer-service focus and a solution-oriented approach.
Ability to take direction and collaborate in a team environment.
Ability to work in a high-energy, demanding environment.
Math skills for calculating costs, making change, and following cash-handling procedures.
Effective communication skills and ability to work independently and with team members.
Ability to work unsupervised for extended periods and demonstrate good judgment when dealing with customers and peers.

Nice To Haves

Food and beverage experience is preferred but not required.
ServSafe certification or equivalent is preferred.

Responsibilities

Provide courteous, friendly, efficient service and exceed first-class service standards with guests, business partners, and peers.
Maintain a professional company image and comply with grooming and uniform guidelines, including wearing slip-resistant shoes.
Greet and acknowledge guests, take food and drink orders within 30 seconds, offer recommendations, and confirm orders and modifications before processing payment.
Accurately total orders and process and collect payments using the point-of-sale system.
Handle cash and payment cards, make change, and follow cash-handling and loss-prevention procedures.
Maintain knowledge of the restaurant’s menu and products.
Ensure guest satisfaction, resolve concerns promptly, and involve a Manager when necessary.
Respond to guest inquiries and requests in a timely, friendly, and efficient manner.
Assist with training new team members by reinforcing successful performance and providing help as needed.
Support other restaurant areas as requested, including seating customers, answering telephones, stocking, cleanup, and documentation.
Participate in food safety programs, clean and sanitize the assigned location, and maintain accurate food safety logs.
Keep the work area clean, organized, and free of safety hazards, including removing trash, sweeping, mopping, and washing dishes as needed.
Keep the area well stocked and rotate products as necessary.
Receive positive Secret Shopper scores and ask appropriate SMG-related questions to encourage positive comments.
Comply with applicable local, state, and federal laws and regulations, including food safety requirements.
Perform other duties as assigned.