Barista | Plum Market (2)

Retail and Dining Positions•Romulus, MI

About The Position

At Paradies Lagardère, the Barista helps create first-class guest experiences by interacting with guests and preparing and serving tea, coffee, and espresso drinks. The role supports the company’s service standards and core values, including Trust, Respect, Integrity, First-Class, Innovation, and Commitment, and is expected to help maintain a safe, respectful work environment free of harassment. The position requires courteous, friendly, efficient service to guests and team members. The Barista follows grooming and uniform guidelines, including wearing slip-resistant shoes, and may assist in other restaurant areas as needed. The role description may change during employment, and additional duties may be assigned. The listed schedule is Sunday, Monday, Tuesday, Friday, and Saturday from 5:30 a.m. to 12:30 p.m.; Wednesday and Thursday are off. The job requires working in a high-energy environment, standing for long periods, and working in varying temperatures.

Requirements

High school diploma or GED.
Customer-service focus and a solution-oriented approach.
Ability to take direction and collaborate in a team environment.
Ability to work in a high-energy, demanding environment and adapt to changing priorities and unexpected situations.
Knowledge of math for calculating costs, making change, and following cash-handling procedures.
Effective communication skills in English, including proficiency in reading, writing, and mathematics.
Ability to work independently and with team members, including working unsupervised for extended periods and exercising good judgment with customers and peers.
Strong self-motivation, leadership, organizational, and interpersonal skills.
Ability to prioritize and handle multiple tasks simultaneously.
Ability to work various shifts in a team-oriented, 7-days-a-week, 365-days-a-year environment.
Ability to lift at least 25 pounds and perform essential job functions involving standing, bending, reaching, climbing a ladder, and walking long distances.
Ability to stand for extended periods and work in an environment with varying temperatures.

Nice To Haves

Food and beverage experience is preferred but not required.
ServSafe Certification or equivalent is preferred.

Responsibilities

Provide courteous, friendly, and efficient service to guests and team members, maintaining a positive company image.
Greet and acknowledge guests and take their drink and food orders within 30 seconds of their entering the concept.
Prepare and present beverages according to established recipes and presentation standards.
Operate coffee-making equipment and dismantle and clean machinery as needed.
Accurately total orders, process and collect payments using the point-of-sale system, handle cash, process credit and debit card transactions, and make change in accordance with company procedures.
Maintain knowledge of the restaurant’s menu and products.
Ensure guest satisfaction, respond promptly and efficiently to questions and requests, and seek a manager’s help to resolve guest concerns when necessary.
Assist with training new team members by reinforcing successful performance and providing help as needed.
Support other restaurant areas as requested, including seating customers, answering telephones, stocking, cleanup, and documentation.
Maintain a clean, organized, and hazard-free work area, including taking out trash, sweeping, mopping, and washing dishes.
Meet service standards, including achieving positive Secret Shopper scores and asking appropriate SMG-related questions.
Comply with applicable local, state, and federal laws and regulations, including food-safety requirements.
Perform other duties as assigned.