Catering Specialist - Plum Market Palm Beach

Plum Market • Palm Beach Gardens, FL

5d

About The Position

The Catering Specialist coordinates and improves assigned catering business operations across Foodservice, Online Ordering, Special Events, corporate accounts, and everyday Guest orders. The role evaluates catering demand, profitability, service performance, and operating processes; develops recommendations; and, within delegated authority, makes decisions about program execution, client solutions, resource allocation, and business development. The Specialist partners with Catering leadership, Prepared Foods, Store Leadership, and other teams to establish efficient, financially responsible, and consistent catering practices. The position also provides direct Guest support and coordinates events as needed.

The role requires business judgment and analysis, including evaluating sales, pricing, costs, budgets, operational trends, and service performance; recommending improvements; and resolving non-routine issues within defined limits. It involves planning events, developing corporate account proposals, improving procedures and workflows, reporting performance, and coordinating orders and event logistics. Hands-on event support may be required when operationally necessary.

Requirements

• Experience analyzing catering sales, pricing, costs, budgets, operational trends, or service performance and recommending business improvements.
• Ability to independently assess non-routine client and operational issues, compare options, and select an appropriate course of action within delegated limits.
• Strong working knowledge of catering operations, event planning, Foodservice, Online Ordering, BEOs, and corporate account management.
• Ability to develop written procedures, reports, client proposals, menus, and business recommendations.
• Strong communication, collaboration, negotiation, and project-management skills.
• Proficiency with Microsoft Office.
• Ability to work variable shifts, including nights, weekends, or holidays, as business needs require.
• Ability to stand or walk for extended periods, bend, stoop, climb ladders, lift up to 50 lbs., and push or pull carts weighing up to 100 lbs. as needed.
• Passion for natural, organic, and specialty foods and commitment to exceptional Guest service.
• Ability to exercise sound business judgment, take ownership of decisions within established authority, and balance service quality, profitability, labor utilization, and operational capacity.
• Ability to develop effective relationships with corporate clients, Guests, Store Leadership, and cross-functional teams; identify process-improvement opportunities; communicate clearly and respectfully; and manage competing priorities, projects, and deadlines.

Nice To Haves

• Experience with catering systems, sales reports, and order-management platforms.
• An associate’s degree in Catering, Food Service, Business, or a related field; equivalent relevant experience is considered.
• A minimum of two years of relevant catering, food service, account management, or operational leadership experience.
• Excellent driving record.

Responsibilities

• Analyze catering sales, product mix, labor requirements, food costs, client demand, and event performance; identify trends and recommend changes supporting profitability and service goals.
• Evaluate and recommend catering pricing, menu offerings, packages, minimums, and seasonal programs using cost, capacity, Guest demand, and margin information; implement approved changes within delegated authority.
• Develop and improve catering operating procedures, order workflows, BEO accuracy controls, client communication standards, and event planning processes in partnership with Catering leadership.
• Use independent judgment within defined financial and operational limits to resolve unusual catering requests, prioritize competing event needs, select service approaches, and address significant client-service issues; escalate matters outside those limits.
• Plan and coordinate assigned catering programs and large or complex events by assessing staffing, production capacity, scheduling, delivery, equipment, and execution risks; recommend adjustments and allocate resources within authorized parameters.
• Prepare and present recurring catering business performance reports, including revenue, margins, order accuracy, recurring concerns, and opportunities for growth or cost control.
• Develop proposals and business solutions for corporate accounts and special events; evaluate client requirements, service capabilities, and pricing options, and negotiate within approved parameters.
• Identify opportunities for new client relationships, repeat business, and strategic outreach; plan and execute approved initiatives and assess results.
• Partner with Prepared Foods and Catering leadership to review catering menu content, quantities, yields, pricing, item descriptions, and seasonal offerings.
• Guide Team Members on catering standards, workflows, order accuracy, and event expectations; train and coach on established processes without assuming direct personnel-management authority unless separately assigned.
• Monitor execution quality and investigate material order failures or event issues; determine corrective actions within delegated authority and recommend broader process changes.
• Oversee accuracy and completeness of BEOs, client proposals, invoices, sales reports, and event information; coordinate necessary updates with operational teams.
• Coordinate order processing, daily event communication, logistics, final order checks, and post-event follow-up; personally assist with event setup, transport, and other hands-on work when operationally necessary.
• Ensure catering supplies, equipment, delivery plans, and third-party service requirements support approved catering operations.
• Maintain professional Guest relationships, provide exceptional service, and follow Plum Market policies and standard operating procedures.

Benefits

• Flexible scheduling with full-time and part-time positions and a variety of retail shifts.
• Training programs and opportunities to advance skills and knowledge.
• Time-and-a-half holiday pay for working on New Year’s Day, Memorial Day, Fourth of July, Labor Day, and Thanksgiving.
• Promotional pathways and career growth opportunities.
• Medical, dental, and vision coverage for the employee and family.
• 401(k) with company match, available after six months.
• 20% discount on grocery purchases and 50% discount on Team Member meals.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree